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How Do You Feel as You’re Going to Work?

By Your Employee Matters

Do any of these sentences pop up into your head when you’re arriving at the workplace?

  • I really dread coming in here today
  • I’m afraid of that __________ today
  • I feel tired just walking into this place
  • This place is a disaster waiting to happen
  • I wish it was Friday
  • I wish I was anywhere but here
  • I’m ready for the fight because I know I’m right
  • I don’t care if they fire me today, they’re going to learn how I feel about it
  • I have to get so much done and I don’t know when I’m going to be able to do it.

Guess what? These thoughts pop up in the heads of your employees. too. My question is what will you do to turn it around?

Many folks will wallow in a horrible complacency. Others will realize that if it’s going to change, they have to create this change. It’s both an inside and outside job.

Look at your situation like a new employee excited about the opportunity!

Also/ take a look at the checklist How to Create a Fun Workplace.

EDITOR’S COLUMN: Dealing with Speed

By Your Employee Matters

I listened to an outstanding NYC Radiolab podcast on the subject of speed. To begin with, Radiolab is one of my favorite podcasts. The subjects are always interesting, but this was one of those episodes that causes you to really do some deep thinking. Many years ago. the great thinker Buckminister Fuller coined the phrase “accelerated acceleration.” In a sense, things happen faster at an ever faster rate: Speed feeding on itself.

The podcast discussed relative aspects of speed; for example, how it affects stock trading. No longer are stocks traded on the floor, but through ten thousand servers, all connected to a motherboard on Wall Street. Trades are made in microseconds. This technology-driven speed has ended the career of many old school traders. While we might bemoan the good old days, this change has lowered the cost of trading for you and me.

The whole concept of speed is reengineering the workforce dramatically. Pretty soon, there will be an algorithm or program that solves just about every puzzle — the Watson computer being an excellent example. Our best and brightest will continue to create those tools and figure out how to put them to good use. Technology has driven the middleman out of stock trading, just as in many aspects of business and much of the retail sector

How is this affecting your company?
Where will the speed of transactions have an impact on your career?
Who will get squeezed out next?
What new jobs will be created?

Speed is directly related to time. All of us feel the stress of this speed on how we manage our time. I describe it as running 75 mph. Many think they can outdo the other guy if they run 80 mph. Years ago this was termed the rat race – and as Lilly Tomlin reminded us, “even if you win the rat race, you’re still a rat.” Nothing less than a fundamental reexamination of how we do our work will be required to survive the speed of change.

I highly encourage you to listen to this podcast: http://www.radiolab.org/2013/feb/05/. The last part of it is amazing and will blow your mind. It certainly made me want to learn more about the latest discovery that is shared. I won’t spoil it by telling you what it’s about. I had to listen to it three times for it to fully sink in. I’d be curious to know what you think after listening to this podcast.

PS…If you haven’t yet done so, get thee to the Time Management Training Module on HR That Works. In order to manage the rate of speed better we have to better manage our time.

WHY YOU NEED GENERAL LIABILITY INSURANCE

By Business Protection Bulletin

Unfortunately, we live in a litigious society. If you think your company is unlikely to face a claim for thousands, if not millions, of dollars , think again. Even if you won your case, you’d lose time, money, and resources that would be better spent on growing the business.

General Liability Insurance to the rescue. This coverage (also known as Commercial General Business Liability) will protect your company’s assets and pay for obligations – medical costs, for example – incurred if someone gets hurt on your property or if you or your employees cause property damage or injury. In case you’re sued, the policy will cover legal defense costs, as well as any settlement (non-monetary losses by the plaintiff, compensatory damages, and/or punitive damages).

A General Liability policy can also protect you against liability as a tenant if you damage rented property by fire or other covered loss. Finally, it can also cover claims of false or misleading advertising, including libel, slander, and copyright infringement.

You can buy this coverage on its own, or include it in a Business Owner’s Policy (BOP), which bundles Liability and Property coverage into a single package.

The amount of coverage you need depends on the type of business you’re in and the perceived risk associated with it. For example, a building contractor will need more coverage than a web designer or consultant. Your business location also comes into play; some states tend to award higher damages than others to plaintiffs in personal injury cases.

To learn more, just give us a call.

HOME + BUSINESS = OPPORTUNITY (AND RISK)

By Business Protection Bulletin

Home-based businesses offer entrepreneurs significant cost savings, such as eliminating the expense of commercial space and commuting. However, when it comes to buying insurance, too many of these owners are short-changing themselves – and putting their investment at risk.

A recent survey by the Independent Insurance Agents & Brokers of America (IIABA) found that nearly 60% of the nation’s 11 million home-based businesses don’t have insurance. Of those entrepreneurs, nearly 40% thought that their Homeowners policy protects them from business-related risks, while almost 30% said their businesses were too small to insure.

According to IIABA Vice President of Education and Research Madelyn Flannagan, home-based business owners face significant financial losses from theft, accidental damage, natural disasters, vehicle accidents, and liability (for example, if an employee is injured on the job). Homeowners insurance usually does not cover these risks, warns Flanagan.

To protect your home-based business, IIABA offers these guidelines:

Review your Homeowners policy. Coverage for certain business items is limited and does not provide Liability insurance for home-based businesses. What’s more, the standard Homeowners policy does not include Business Interruption coverage, which reimburses you if a loss causes your home business to cease operations. However, you might be able to add these coverages to your policy by endorsement.

Consider business insurance. You have several options including an Incidental Business Endorsement, a business owners package (BOP) or an In-Home Business Owners policy.

Protect yourself. If your home-based business is a full-time occupation, you need Life, Health, and Disability insurance, as well as Workers Compensation.

The bottom line: An investment in insurance can provide security and peace of mind as your home-based business grows.

For more information, feel free to get in touch with us at any time.

FRAUD AND CYBERCRIME: FIGHT BACK

By Business Protection Bulletin

How secure are your business assets? According to the Association of Certified Fraud Examiners (ACFE), companies with less than 100 employees lose an average of $155,000 a year to fraud. Small businesses also have a higher fraud rate than larger firms and non-business owners.

Don’t be a victim! To help protect your business against losses from scam artists and cybercriminals, security experts recommend taking these precautions.

  1. 1. Separate personal banking and credit cards from your business accounts to ensure that scam artists don’t get their hands on all your money; this will also make it easier to track business expenses and tax deductions. Pay bills online or make sure to store paper bills securely.
  2. Invest in a firewall as well as anti-virus protection, and spyware- malware detection software Provide offsite backup to keep your business up and running after a cyberattack.
  3. Secure your IT infrastructure by using a dedicated computer for all online financial transactions. If possible, avoid using it for other online activities (such as social media, email and web-surfing) which can open the system to cyberthieves.
  4. Make sure that passwords are complex (with one upper-case letter, one number and at least eight characters), have them changed regularly, and assign different passwords for separate accounts.
  5. Hold regular training sessions for all staff on basic security threats and prevention measures.
  6. Use background checks for all employees who handle cash or high-value merchandise or have access to sensitive data.
  7. Buy insurance to protect your small business against losses from fraud or cybercrime.

We’d be happy to tailor coverage to your needs – at a price you can afford. Just give us a call.

HOW WELL DO YOU KNOW YOUR INSURANCE?

By Business Protection Bulletin

With so many demands on their time, many business owners find it difficult to learn enough about their insurance programs.

You’ve probably found yourself asking questions such as:

  1. Do I have the right coverages to protect my business from financial loss?
  2. Do I have any exposures to loss that aren’t covered and should be?
  3. Exactly what am I buying?
  4. Am I getting the best value for my premium dollar?

As insurance professionals, we help you answer these questions because we:

  • Offer policies providing protection against a wide variety of risks that can threaten your business – everything from Accounts Receivable and Business Interruption through Employment Practices Liability and Glass Insurance to Theft coverage and Workers Compensation.
  • Recommend an insurance company (from among the quality carriers that we represent) that will provide quality protection.
  • Make it a point to learn how your business works so that we can pinpoint potential sources of loss.
  • Design a program that minimizes the impact of these losses (incidentally, we don’t always recommend insurance).
  • Provide comprehensive protect that’s tailored to your needs – and your pocketbook.
  • Work with you to make sure that your coverage stays updated as your business grows.

In short, we take over one phase of your business for you, and work with you to accomplish your first goal – protecting your profits.

To help us help you make sure that your business insurance makes business sense, please feel free to get in touch with our agency’s professional at any time.

We’re here to serve.

WORKERS COMP PRESCRIPTION NARCOTICS ABUSE: FIGHT BACK!

By Workplace Safety

The use of narcotics in treating injured workers faces heavy scrutiny today – and for good reason. The latest National Council on Compensation Insurance, Inc. (NCCI) Annual Issues Symposium found that:

  • The average cost of narcotics per Workers Comp claim rose from $39 in 2003 to $59 in 2011. This is a rate of 0.79 narcotic prescriptions per claim, up from 0.56 in 2003 – a 14% increase in eight years.
  • More than 5% percent of Comp claims that resulted in at least one prescription for if any medication included five or more narcotics prescriptions.

To curb the prescribing of narcotics for your injured employees, start by choosing the right Workers Comp physician.

In most states, businesses have the legal right to designate the physician that injured employees must use. To find a physician in your area who is board certified in Occupational Medicine, go to http://www.acoem.org/. If none is available, look for a doctor who takes patients on Workers Compensation. In many cases, urgent care clinics make great partners. Once you find a physician, talk to him or her about your business, discuss your return-to-work program and the types of transitional jobs you offer – and ask about their attitude toward prescribing narcotics.

Even if state law prohibits you from requiring injured workers to see a specific physician, you can still suggest that they do so. For example, you might say, “Doctor Joan at Acme Urgent Care has treated many of your co-workers and they’ve gotten better quickly.”

Selecting a doctor who doesn’t dispense drugs and only prescribes narcotics when they’re are absolutely necessary can go far to help injured employees get back to work and be healthy and productive as swiftly as possible – while keeping your Workers Comp costs under control.

PLANNING AND EVALUATION: THE KEYS TO EFFECTIVE FIRE DRILLS

By Workplace Safety

If you held your last fire or emergency evacuation drill more than six months ago, it’s time to think about staging another. Careful planning and evaluation can help you get the most out of these exercises, enhancing your employee’s chances of a safe evacuation.

Bear in mind that unannounced drills give you an idea of how workers might actually react in an emergency situation. On the other hand, announcing drills offer them the opportunity to prepare for and practice specific skill sets they would need.

Before a fire emergency arises, workers need to know:

  • How to activate the appropriate alarm system(s).
  • How and when to contact the fire department.
  • What to do before they evacuate—such as shutting down equipment.
  • Their role in the evacuation. For example, they might need to assist disabled co-workers, help contractors or visitors on the premises, bring essential items such as visitor logs that can be used to verify that everyone is out of the building, provide first aid for injured co-workers, or act to prevent or minimize hazardous chemical releases.
  • How to evacuate their work area by at least two routes.
  • The locations of stairwells (workers should not use elevators to evacuate).
  • Places to avoid – such as hazardous materials storage areas.
  • Assembly points outside the building.

After the drill, evaluate the exercise to determine which problems need addressing. Ask such questions as:

    • Did anyone ignore the alarm?
    • Did everyone know what to do?
    • Did everyone make it to the assembly point?
    • How long did the evacuation take?
    • Are there any gaps that need filling? For example, is at least one worker trained in first aid available on every shift?

If you’d like advice on implementing or reviewing your fire evacuation plans, our agency stands ready to help.

WEED AND WORKERS COMP

By Workplace Safety

In the 18 states that permit using marijuana for medical purposes, more and more injured employees are obtaining legal prescriptions for the drug to treat symptoms and conditions covered under Workers Compensation – which raises a number of issues:

For starters, the federal prohibition against using medical marijuana (MMJ) creates a clear conflict with state laws that can lead to lengthy litigation.

On the state level, Workers Comp regulations are silent about MMJ usage, and cases have been challenged with mixed results. says Jim Andrews, Executive Vice President of Pharmacy Services at Healthcare Solutions, an Atlanta-based medical cost management company, For example, when an Arizona man who smoked marijuana as a recreational drug filed a request for opioids to reduce pain from a work-related injury, his insurance company convinced state regulators to rule against providing coverage on the grounds that using opioids and marijuana together is medically contraindicated.

Because MMJ is a relatively new treatment for on-the-job injuries, there’s little data on whether it’s safe, helpful, or medically appropriate. According to Andrews, “We might find that the downside of MMJ will be demonstrated long after the public starts using it.” He recommends giving injured workers urine tests to make sure that they’re using MMJ and other medications as prescribed. If their test results don’t confirm this, there’s a strong case that they didn’t need the drugs in the first place.

As using IMMJ to help alleviate work-related injuries becomes more widespread, insurance companies will be working with pharmacists to and monitor packaging (i.e., providing childproof containers) and product quality – and to standardize reimbursement.

To learn more about this complex issue, please feel free to get in touch with us.

USE NEAR MISSES TO CREATE A SAFER WORKPLACE

By Workplace Safety

A study commissioned by the British government found that for every lost-time injury of more than three days, there were 189 non-injury cases. No business can afford to ignore these near misses, which provide invaluable opportunities to identify and correct safety hazards on the job before they lead to accidents or injuries.

However, according to an article in the American Society of Safety Engineers (ASSE) journal, employees often resist reporting these close calls for such reasons as fear of management retaliation, peer pressure, concern about a safety record, complicated reporting forms and lack of feedback.

To encourage employee reporting of near misses in the workplace, experts recommend these guidelines:

  1. Provide your employees with safety training.
  2. Develop strategies to measure how reporting near misses improves safety performance.
  3. Recognize and reward employees for proactive safety engagement.
  4. Have your safety committee oversee the reporting process.
  5. Provide incident investigations training for all managers that includes mentoring help for new staff members.
  6. Investigate everything! The time you spend investigating near misses will yield long-term rewards by eliminating the time, expense, and hassle of dealing with major (possibly fatal) injuries or property loss – not to mention the impact on productivity and workplace morale.
  7. Conduct comprehensive follow-up on corrective action plans. Ask who, what, and by when – and make sure that these changes are made.
  8. Report on all investigations. Making sure that every employee hears about every near miss will encourage reporting of future incidents, as workers realize that speaking out will help them do their work more safely.

Our agency’s specialists would be happy to provide their advice on encouraging your employees to help keep their workplace safe. Just give us a call.