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MANAGING SAFETY FOR AN AGING WORKFORCE

By Workplace Safety

Nearly one of four people aged 64 to 75 are still at work – and the number is skyrocketing, with more Baby Boomers who reach retirement age staying in the workplace. The good news: Older workers have a lower injury rate. The bad news: Their injuries tend to be more serious and require more time away from work.

Senior workers have specific safety issues. Their retention is often shorter, they’re more easily distracted, have slower reaction time, declining vision and hearing, and a poorer sense of balance. These physical limitations lead to specific types of injuries for older workers, ranging from falls to accumulated injuries after years of doing the same task What’s more, they sometimes deny their deteriorating abilities, which can lead to them to trying to work past their new limits.

Indicators that older workers might need accommodations can be physical (fatigue or tripping), psychological/emotional (loss of patience or irritability), numbers and patterns of sick days, or more frequent minor injuries or near misses.

You can help protect your senior workers by:

  • finding ways for them to work smarter, not harder
  • decreasing activities that require exertion, such as working in heat or cold or climbing ladders
  • adjusting work areas with better lighting, reduced noise, fewer obstacles, and less need to bend or stoop
  • redefining standards of productivity
  • learning the limitations of older workers, perhaps by conducting annual hearing or vision tests

Make sure that safety culture becomes an institutional value for all employees. For example, when on-the-job feedback indicates that an older worker is having trouble, don’t fire the person. This will discourage honest input from employees who might feel responsible for their co-worker’s loss of employment.

For more information on making your workplace safer for older employees, feel free to get in touch with us.

SAFETY: NOT FOR EMPLOYEES ONLY

By Risk Management Bulletin

In addition to providing a safe environment and workplace for employees, your business has a legal obligation to protect the safety of the public on your premises. This all-encompassing term usually includes customers, delivery persons, subcontractors, anyone defined as “”handicapped” under the Americans With Disability Act, infants and children – and even trespassers and robbers.

To meet this challenging responsibility, safety experts recommend following these guidelines:

  1. Keep the public away from areas that pose safety dangers. Make manufacturing areas off-limits to visitors. Some facilities might be inappropriate and unsafe for particular publics; for example, amusement parks restrict the size of persons permitted on certain rides.
  2. Warn the public about dangers. Mark restricted areas with signs. Make sure that elevators carry warnings against use in emergencies. Post occupancy limits, emergency exits, and procedures in meeting rooms and public areas.
  3. Control the movement of the public. Have clear queues, thoroughfares and lines for service marked – and prohibit access to these areas.
  4. Provide emergency response and safety information. Post guidelines on what to do in the event of fire, earthquake, or other disasters.
  5. Train employees to work with the public. Make sure your workers know how deal with the needs, actions, and frustrations of visitors – and can explain and enforce public safety rules. Teach them to identify and respond appropriately to potentially dangerous actions and activities.
  6. Modify public areas for increased safety. Provide guardrails, fences, and other barriers where they’re needed. Be sure to analyze and correct potential dangers in locations with vehicular traffic (such as driveways, and parking lots).

We’d be happy to work with you in developing, standards to keep your workplace safe for employees and the public alike. Just give us a call at any time.

MANAGING LITIGATION RISK: WHY MEDIATION WORKS

By Risk Management Bulletin

Ambrose Bierce’s Devil’s Dictionary defines “litigation” as “a machine that you go into as a pig and come out of as a sausage.” Although litigation is often distasteful, it’s a reality of doing business – and a source of risk that can range from bothersome to devastating. Mediation helps manage this risk by providing some control over the process and outcome of litigation through a voluntary procedure in which a neutral helps the disputing parties resolve their conflict. (Arbitration, in contrast, involves having a third party make a decision that is usually binding).

The mediation process begins with a joint session in which the parties present their positions. The mediator will then meet separately with each party to explore their arguments, learn their need, and help them come to a mutually acceptable agreement.

Mediators report that they settle 85% to 95% of disputes, often within a few hours or at most a day or two. The process works primarily because it places control where it should be – in the hands of the parties involved, bypassing the artificiality, expense, and delays of litigation.

Taking a commercial dispute to trial involves handing over an important business decision to a jury or a judge who might not understand the issues, probably don’t care about them, and certainly have no accountability for the decision. In mediation, the decision makers are the parties themselves.

Risk management in a litigation context involves assessing the risk and the cost of winning or losing. Mediation invariably reduces the exposure to risk and cost – and thus offers the opportunity to create a win-win situation for both parties.

What’s not to like?

CURB CAMERA PHONE USE IN THE WORKPLACE

By Risk Management Bulletin

More and more companies are restricting employee use of personal cell phone cameras on the job for fear that these ubiquitous devices might create legal headaches, lead to job-related claims, and/or compromise company trade secrets.

For example, employees might take inappropriate photos or videos of co-workers without their permission, leading to accusations of sexual harassment or invasion of privacy. Even if the picture-taking doesn’t create legal problems having these images posted online might well embarrass the employees depicted or make them uncomfortable.

Soured relationships in the workplace can also create problems. A disgruntled employee might want to embarrass a boss or gather evidence for filing a legal claim. All sorts of types of images – from a supervisor getting upset with an employee to overall working conditions – could easily become fodder in an employment dispute.

What’s more, if your company has patented products and closely-protected manufacturing processes, any information leaked to a competitor might be extremely damaging.

The best way to deal with this risk is to develop a written policy that controls employee use of cell phone cameras at work, with clear penalties for violations. Determine which workers need cameras as part of their jobs (for example, truck drivers who might have to photograph an accident for insurance purposes). Make sure that employees permitted to use camera phones at work give you the right to review all images and delete any work-related images. You should also prohibit employees from posting work-related photos on line.

The key to success lies in keeping your workers informed about this policy and enforcing it consistently.

To learn more, feel free to get in touch with our agency’s risk management specialists.

ALTERNATIVE RISK FINANCING: NOT JUST FOR THE BIG GUYS

By Risk Management Bulletin

Unfortunately, many small businesses ignore business continuity planning – perhaps because this seems so simple that they just don’t need to do it. Here are five basic (and cost-effective) steps you need to take before disaster strikes:

  1. Define who’s in charge. Because you might be unavailable after a disaster – injured, ill, on vacation, etc. – designate an order of succession to avoid confusion and unclear responsibility during the recovery process.
  2. Avoid a communication breakdown. Normal communication infrastructure might be disabled after a disaster, so make sure you have alternatives for employees, customers, clients, key suppliers, and subcontractors. At a minimum, have phone numbers (landline and cellular), and e-mail addresses. Don’t rely on outdated, unreliable methods such as phone communication trees. Use a voicemail system supported by a vendor with communication equipment offsite. Don’t forget to consider backup power needs.
  3. Perform data backups. Be sure to make duplicate copies of data regularly, with one copy at a location that’s easy and inexpensive to access.
  4. Have a Plan B. if your facility is destroyed or access is denied by civil authorities, can you conduct certain business operations from home or a local hotel? For example, what steps can you take to replace computers and retrieve data?
  5. Make sure you have enough insurance. In a worst-case disaster scenario (major fire, windstorm, civil disorder, etc.), you might well lose your business assets and face a period of downtime – zero cash flow. Insurance can keep you afloat until you’re back on your feet.

We stand ready to help design a comprehensive, cost effective program that can make your business less risky

MORE EMPLOYEES USING BENEFITS TO CARE FOR CHILDREN AND PARENTS

By Employment Resources

An increasing number of employees in the “Sandwich Generation” are looking for benefits to help them manage the demands of caring for parents and children alike. A recent nationwide survey by the Pew Research Center found that nearly half of respondents in their 40s and 50s have a living parent and are either raising a young child or supporting a grown one.

“There’s an emerging recognition of the impact of caregiver stress on working parents’ ability to be productive at home and at work,” says David Lissy, CEO of Bright Horizons, a provider of dependent back-up care services. “Particularly as families wait longer to have children, there’s more at stake in their careers and they’re pulled in many directions, dealing with the realities of their aging parents.”

On average, access to Bright Horizons allowed employees to work six days during the past six months – productive time that otherwise would have been lost – and nearly 70% of these workers used the service for adult care.

Care.com, another provider of backup care services for employees, saw a three-fold increase last year in the number of clients that added senior care planning. IRobot, Inc. chose Care.com as an employee benefit because “we value our employees and want to support them in managing the demands on their personal lives,” says benefits analyst Cathy Blanchard. Since adding the service, iRobot has seen a 15% month-to -month increase in using the program, which has boosted productivity by reducing costs from care-related absences and distractions.

If you’d like to learn more about offering day care for adults and children as an employee benefit, just give us a call.

VISION AND DENTAL CARE BENEFIT YOU – AND YOUR EMPLOYEES

By Employment Resources

Voluntary Vision and Dental insurance is becoming increasingly popular among mid-sized companies as a way to bolster their employee benefits programs.

Since passage of the Affordable Care Act in 2010, benefit providers have been adding Vision and Dental care, giving mid-market companies a variety of choices among competitively priced plans that can help attract and retain quality workers. “We continue to see that benefits like these are good for driving employee loyalty and job satisfaction,” says Alan Hirschberg, vice president of dental and vision products for MetLife Inc.

Sales of Voluntary benefits keep growing: a survey last by industry association LIMRA International, Inc. showed that Vision coverage increased 75% year-over-year in the second quarter of 2012, while Dental care rose 1%.

To help curb costs, mid-sized businesses often ask employees to pick up at least 30% of premiums for these plans. Most workers are fine with this because the premiums are relatively inexpensive.

In addition to supplementing Group Health insurance, Vision and Dental plans cover tests and procedures that can reduce employers’ health care costs down the road. For example, eye and dental exams can be crucial in early detection and management of cardiovascular disease and diabetes.

When it comes to Voluntary benefits, one size does not fit all. For instance, highly compensated employees might want a Dental plan that covers adult orthodontics, while lower-wage workers might prefer coverage for cleaning, fillings and other basic care. Companies can also offer multiple plans, allowing workers to select the premiums and coverage they prefer.

We’d be happy to work with you in tailoring cost-effective, comprehensive voluntary Vision and Dental plans that can benefit your business – and your employees.

WORK-LIFE FLEXIBILITY PLANS GIVE EMPLOYEES KEY ROLE

By Employment Resources

Benefits experts have usually focused on the role of management in implementing programs that improve employees’ flexibility in balancing their life and work. However, researchers are now calling on workers to take the primary responsibility for a creating more flexible daily life by making small, shifts in their everyday behavior.

For example, a survey by Cali Williams Yost, author of Tweak It: Make What Matters to You Happen Every Day,” found that nearly 75% of employees believe that work-life flexibility is only possible if their employer and/or boss provide it. Adds Brad Harrington, Ph.D., executive director of the Boston College Center for Work and Family, “ultimately it’s the individual who must solve this problem, determine their fit, and manage the process of achieving it.

Although more companies are offering flexibility programs and policies that help employees manage such life transitions such as parenthood and illness, Yost and Harrington point out that many workers find it unrealistic to work regularly from home, revise their daily schedule, or use other flexibility options. Even so, they argue, this doesn’t make work-life balance a lost cause.

“Major life events matter,” says Yost, “but it’s the everyday routine we crave and where employees struggle the most with managing work-life fit. Employees themselves need to manage work-life as a daily practice. While this sounds counterintuitive, it starts by thinking small.” She encourages employees to “make small, consistent changes in how, when and where they manage their work and their lives… taking actions that over time build the foundation for a successful work-life fit that transforms their performance on and off the job.”

That’s sound advice to share with your workers.

EMPLOYEE BUY-IN TO WELLNESS PROGRAMS: STICKS AND CARROTS

By Employment Resources

As wellness and health management programs have become increasingly common, many employers who’ve seen the positive results of reward-based incentives wither have begun using financial penalties to encourage enrollment in these plans.

Although this can be an effective approach in boosting plan participation among at-risk workers, misusing it can lead to negative reactions from employees.

The logic behind penalty incentives is rooted in behavioral economics, particularly the theory of loss aversion, which holds that a person is more easily compelled to prevent the loss of something than to pursue a reward. The most common penalties for opting out of wellness plans are monthly or annual increases in employees’ health care premiums, copayments, and deductibles.

Some businesses prefer a carrot-and-stick approach, offering workers “gated benefit plans,” which limit employees who don’t take part in wellness programs to limited-coverage, high-deductible plans, while rewarding those who do participate with access to plans that provide better coverage and/or lower premiums and deductibles.

Despite the potential effectiveness of using penalties, this approach can easily upset or anger employees if they don’t understand the broader goals of your wellness program.

To minimize this risk, focus on the program’s overall goal of improving workers’ health, together with as a theme of shared responsibility for the long-term success of the company’s Group Health plan.

“You might need a year of lead time to begin the process of educating employees on why the company is sharing responsibility for their health care coverage,” advises one industry expert. “Only after you get through that incremental education process are you ready to implement the change, especially if it’s a penalty.”

To learn more, feel free to get in touch with the Employee Benefits specialists at our agency.

EQUIPMENT FLOATER INSURANCE: DON’T LEAVE YOUR OFFICE WITHOUT IT!

By Construction Insurance Bulletin

By definition, you operate away from your premises. Let’s say that a hailstorm damages two of your bulldozers on a job site – or a carrier transporting one of your backhoes is hijacked at a rest stop. Did you know that Property insurance will not reimburse you for these losses!

To cover loss or damage to construction equipment when it’s on the job or in transit, you need an Equipment Floater policy. This type of coverage goes back as far as the 17th century when Lloyd’s of London extended insurance on ship cargos beyond ocean voyages to their final destinations. Because this property was essentially “floating,” these policies came to be known as Floaters.

Equipment Floaters for construction businesses cover a variety of mobile equipment – from bulldozers and backhoes to forklifts, bobcats, and cranes – when they’re away from your premises. (Please note that coverage does not extend to cars, trucks, and vans, for which you should have, Commercial Vehicle insurance).

You can buy an Equipment Floater policy on either a “named peril” basis – which lists the specific risks covered – or as an “all risk” policy – that includes losses from all causes not specifically listed. In most cases, the policy will not pay for losses or damage from such reasonably foreseeable causes as mechanical breakdown, wear and tear, and improper loading or use of the equipment.

As Construction Insurance professionals, we’d be happy to help you choose an Equipment Floater that’s best for you. Feel free to get in touch with us at any time.