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SOCIAL MEDIA AS A HIRING TOOL – EMPLOYER BEWARE!

By Business Protection Bulletin

The spread of social media has revolutionized not only the way we connect with friends and family, but also how we conduct business. However, this asset can quickly turn into a liability if misused – for example, in recruiting your company’s most valuable asset – its employees.

Many employers begin the hiring process by using social-media outlets to screen applicants. LinkedIn and Facebook can provide a wealth of information about applicants’ education, their friends, and their personal behavior. Some companies reject candidates based on the content of their social-media pages. This might include anything from inappropriate photos or comments, discriminatory or slanderous statements, and references to alcohol and substance abuse, to sharing confidential information about their previous employers(s), displaying poor communication skills, or exaggerating their qualifications.

Although all of these indicators raise red flags, you could be risking a costly and annoying discrimination lawsuit if you access social-media sites which contain protected class information that’s not privileged in the normal hiring process.

To minimize this risk, it makes sense to:

    1. When hiring, use outside third parties such as background-verification companies and/or recruiters who document content from social-media sites in selecting candidates.
    2. Develop and enforce a comprehensive social-media usage policy.
    3. Purchase an Employment Practices Liability Insurance (EPLI) policy

For more information, please feel free to get in touch with our agency

RENTAL EQUIPMENT INSURANCE, ANYONE?

By Business Protection Bulletin

The growth rate of the rental equipment industry in the U.S. is skyrocketing by 24% a year, as more and more companies use the tax and other financial advantages of renting over purchasing. Renting also allows businesses to get the exact machine they need when they need it at a low cost, rather than spending a lot more to buy a device that would spend most of the time gathering dust.

On the downside, if using a piece of equipment that you have rented causes damage or results in legal liability, you could be out thousands of dollars – unless you carry Rental Equipment insurance.

This policy often costs less than similar coverage offered under your Business Owners Policy or standard Commercial Property insurance. Rental Equipment insurance gives you what you need, when you need it: you can match the length of coverage to the term of the rental, rather than that of your Property policy, allowing you to save money. In most cases, it also offers lower (or zero deductibles) than standard policies.

The policy includes both Property coverage that protects the equipment from damage and Liability insurance to protect the renter from legal claims based on the use of the equipment. It also streamlines the process of providing the Certificate of Insurance that rental companies usually require before releasing their machines.

To learn more about how Rental Equipment coverage can help you protect your business – and save money – just get in touch with the insurance professionals at our agency.

MOBILE DEVICES POSE DATA BREACH THREATS

By Business Protection Bulletin

The widespread use of smartphones and tablets in the workplace is exposing more and more businesses to liability for sensitive data being compromised if these devices are lost, stolen, or hacked. How can your company protect itself against this threat – and how much authority do you have over an employee’s personal device if it’s also used for work-related activities?

What’s more, because these gizmos are small and portable, it’s easy to misplace them. (The federal Transportation Safety Administration recently leased a warehouse just to store those misplaced or left behind at airports.)

Another emerging risk linked to these devices is a “bring your own” policy that many companies have adopted as a way to save costs by having employees spend their own money on smartphones and tablets that are constantly evolving and updated. This approach raises questions about separating company data from personal information on the device. For example, when an employee leaves, does a business have the authority to wipe the information from his or her smartphone? According to some authorities, if an employee connects a personal device to a company network, the company has inherited responsibility for the data stored on it.

To deal with this risk, you need to provide every employee who uses these devices with training, updated annually, on how to respond in case of loss or theft. To minimize potential liability for lawsuits by customers and clients, make sure that the individual responsible for the mishap informs management immediately. The compromised information might include everything from sensitive data (financial or medical) contacts, photos, call history, personal notes – you name it.

You can also use insurance to protect yourself against losses from data breaches. A policy will provide Liability coverage that deals with legal costs and third-party expertise (such as forensics firms to analyze a breach and call centers to provide information and public relations. Coverage might also include services such as access to tools to estimate costs, a checklist for your planned response to a data breach, and access to experts who can answer questions and review your company’s policies and procedures.

For more information, feel free to give us a call.

TRADE CREDIT INSURANCE: COVER YOUR LARGEST ASSET

By Business Protection Bulletin

Most companies insure virtually every aspect of their business. Yet, believe it or not, fewer than l0% of American businesses protect their primary source of income: their outstanding invoices or accounts receivable (A/R) – even though losses from customers failing to pay invoices are more common than those caused by fire or theft and can be equally, if not more, devastating.

The solution: Trade Credit insurance, (also known as Accounts Receivable insurance) which guarantees payment, up to the amount under the policy, of A/R owed by customers whose receivables are past due, are unable to pay or refuse to do so, or who are in default, This coverage is essential if a significant percentage of your sales are credit based and/or you sell regularly to new customers.

  • By protecting you against losses from bad debts, it enables you to provide more credit to more customers – which means higher sales.
  • A Trade Credit policy protects your company against the financial impact of a customer going bankrupt because the insurance company must pre-approve all orders, carrying Trade Credit coverage provides you with valuable information on the financial stability of your customers. This enables you to offer more aggressive terms and/or solicit larger orders. Trade Credit insurance allows you to increase the size of your working capital. For example, banks might be willing to lend against 90% of your receivables rather than 80%. In today’s restricted financing environment, banks will be more likely to lend to you and to offer better terms.

What’s not to like?

Our insurance professionals would be happy to offer their advice on the Trade Credit policy that’s best for your business. Please feel free to get in touch with us at any time.

INSURANCE: NO FREE LUNCH

By Construction Insurance Bulletin

Flimflam artists and the sad stories of their victims are the stuff of local newspapers and police blotters. However, as business headlines attest, all the con artists aren’t working the streets. Some are doing quite well in boardrooms and corporate offices.

Insurance is far from immune to these charlatans. Whether it’s a great deal on Construction Bonds, a scheme to lower your Workers Compensation costs, or a “new” concept in Health coverage, an old adage might apply best: There’s no such thing as a free lunch.

How can you tell the difference between a great deal and a scheme to pick your pocket? Before making any commitments, check out unknown entities with an organization that makes it their business to protect you from the fly-by-nights. These include your local Chambers of Commerce or Better Business Bureau. When it comes to insurance, your state insurance regulator is probably the best source of both valid information and enforcement when fraud is uncovered. To check out an insurance company, use such rating services as Standard & Poor’s and A.M. Best. These can usually be found at your local library or online.

Don’t forget one of the best ways to avoid being taken to the cleaners by a con game: Deal with reputable, professional insurance representatives, such as ourselves. We’re here for the long term, so you can trust us not to be interested in short-term scams at the cost of long-term loss of reputation and livelihood.

Call anytime – we’re here to help.

RESIDENTIAL CONSTRUCTION: PROPER PROTECTION PAYS’

By Construction Insurance Bulletin

Using safety equipment that’s appropriate, well maintained, and in good shape can keep minor accidents in home construction from turning into serious – and costly – injuries. The National Association of Home Builders and the U.S. Occupational Safety and Health Administration offer these safety tips for residential builders:

Head Protection

  • Make sure that your workers wear hard hats when overhead, falling, or flying hazards exist, or when there’s a danger of electrical shock.
  • Inspect hard hats routinely for dents, cracks, or deterioration.
  • After a hard hat has taken a heavy blow or electrical shock, replace it even if you detect no visible damage.
  • Maintain hard hats in good condition. Don’t drill, clean with strong detergents or solvents, paint, or store hats in extreme temperatures.

Eye and Face

  • Workers must wear safety glasses or face shields for welding, cutting, nailing (including pneumatic), or when working with concrete and/or harmful chemicals.
  • Because eye and face protectors are designed for particular hazards, be sure to select the type that matches the danger.
  • Replace poorly fitting or damaged safety glasses.

Foot

  • Make sure that residential construction workers wear shoes or boots with slip-resistant and puncture-resistant soles (to prevent slipping and puncture wounds).
  • Require safety-toed shoes to prevent crushed toes when working with heavy rolling equipment or falling objects.

Hand

  • High-quality gloves can prevent injury.
  • Gloves should fit snugly.
  • Glove gauntlets should be taped for working with fiberglass materials.
  • Workers should always wear the right gloves for the job. For example, they’ll need heavy-duty rubber gloves for concrete work and welding gloves for welding.

Fall Protection

  • High-quality gloves can prevent injury.
  • Use a safety harness system for fall protection.
  • Use body belts only as positioning devices – not for fall protection.

CRISIS PLANNING – DON’T WAIT

By Construction Insurance Bulletin

Natural disasters can do significant damage to construction firms. Some suffer direct hits, while others endure massive service demands and shortages of help and supplies.

Although you might escape massive destruction and distress, what other events might cause your company to suffer a crisis? IT failure? Burglary or vandalism? Professional liability? Fire? Loss of market?

Whether disaster strikes as a catastrophic or stressful disruption, the best way to prepare for them is crisis management. Now is the time to develop a plan that will allow you and your staff to mobilize the right resources in the right order quickly to get you up and running as smoothly as possible.

How do you develop such a plan? What’s the process? Who should you include? How often should you review and update it?

We can help by providing risk management advice and recommendations, together with materials and resources tailored to your needs and exposures. Although insurance might not solve all your post-crisis problems, it can certainly provide a solid foundation for your planning should the worst happen.

Don’t wait for a crisis to uncover the gaps in your current preparations. Start now.

NEED TIPS FOR OCIPS?

By Construction Insurance Bulletin

For years, Owner-Controlled Insurance Programs (OCIPs) were only found on large, single-site projects. Every day, more contractors are being required to work under these types of arrangements, either on smaller projects or “rolling” OCIPs that cover multiple projects. This requires contractors to identify and deal with the variety of complex issues that these programs raise.

Don’t go it alone. Our Construction Insurance professionals stand ready to help. If you’d like to do some research on your own, the Insurance Risk Management Institute (IRMI) provides a wealth of solid safety guidelines that are updated frequently. Originally created as a resource for contractor risk management information, IRMI publishes one of the best and most extensive libraries of insurance expertise in the nation and is widely used by insurance agents and risk managers in all types of businesses.

A Contractor’s Guide to OCIPs,” available on the Construction Business Owner Web site, offers valuable guidelines on the benefits and risks of these programs, together with tips on making the most from them, and dealing with such issues as loss costs, separating Construction Insurance costs from bids, and estimating labor expenses.

Check out the guide. Then give us a call on how to apply its principles to your business. When it comes to your protection, don’t let “owner controlled” mean “out of control.

KEEP YOUR BOND SURETY IN THE KNOW

By Construction Insurance Bulletin

Although business management and performance are the major factors that will determine which contractors survive the downturn in construction, the size of the contractor also comes into play. As a rule, project owners are more likely to continue with larger developments because of their greater value, higher investment, and longer lead time. Smaller projects are easier to cancel, which makes smaller and midsize contractors (with work backlogs between $5 million and $100 million) more vulnerable to cancellation.

If you’re experiencing losses on a project, your first step should be to deal with overhead, liquidity, problems, and ongoing business concern. It’s also essential to communicate any problems to your insurance agent and surety company immediately! Because the surety has a strong financial interest in preventing you from default on your bond, it will leverage its relationship with the bond underwriter to help you work through these difficulties and reach a mutually acceptable solution that will keep you on the job.

However, a contractor withholding critical information about a problem situation from a surety would lead to a far different result. Concern about the contractor’s deteriorating financial condition – which makes it a riskier bonding candidate – might make the surety restrict its future capacity, leading it to make the contractor either bid on only smaller projects that pose less risk to the underwriter or postpone bidding on all projects until the business can clean up its balance sheet.

If you have any questions about working with your surety, please feel free to get in touch with the Bond professionals at our agency.

BUSTING WORKERS COMP FRAUD: WOULD YOU, COULD YOU?

By Workplace Safety

An Idaho woman who was collecting on a Workers Compensation claim for an alleged foot sprain, combined with a case of depression, decided that a change of scenery would be the perfect cure – or so it seemed.

Her suspicious employer retained the services of a professional claims investigation firm. The chase was on. First, the firm tracked the claimant down to a small tourist island off the coast of Washington and videotaped her as she ran errands around the island. Then another investigator followed the claimant by ferry to another island, where she got into a friend’s car and was filmed as she shopped and dined.

Later, the claimant was taped boarding a plane from Seattle to Boise, Idaho. In a single day, she was able to keep two doctor appointments in town, return to the Boise airport, and fly back to Seattle. She was back on the island soon, apparently walking quite well on her injured ankle and in a great mood for someone so depressed.

Once the employer turned the video over to the insurance company and the state insurance fraud division, we suspect that the claimant’s depression became quite real.

Although exposing Workers Comp scams might seem like the stuff of intrigue novels, businesses such as yours do it all the time. If you suspect fraud, please contact us. We can provide suggestions and solutions.