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CLOSE CALLS CALL FOR QUICK ACTION

By Risk Management Bulletin

On a summer morning in 2006, in Brooklyn, N.Y., OSHA compliance officer Bob Stewart requested that six construction employees be removed from a deep excavation because of a hazardous 10-ton concrete abutment hanging above it. Fifteen minutes later, the overhang collapsed and fell, landing in the exact spot that the employees had been working. This was an unusually dramatic example of a workplace close call, made rarer still because an OSHA inspector happened to be on hand just moments before. But close calls, or “near misses,” are a part of everyday life.

You probably remind workers of the dangers that can lead to accidents and injuries and provide training on how to avoid them. When a mishap occurs, there’s an immediate response, followed by an investigation to prevent similar incidents in the future.

Failure to take these incidents seriously is begging for trouble. Use every close call as an opportunity for instructive and preventive action. Begin by making it clear that workers are expected to report near misses — not to place blame, but to figure out how to prevent an accident next time. Because the training opportunity will likely be greatest right after the incident, deliver a toolbox or tailgate talk as soon as possible on what happened, what could have happened, and how to make sure it doesn’t happen again.

Conduct a training session on close calls in general. The trainer or safety committee member should start by mentioning examples in your operations, followed by asking workers to add close calls from their own recollection. The session should then focus on causes and, finally, on corrective action. By recognizing the “almost-accidents” as warnings and encouraging safety awareness on everyone’s part, you’ll not only reduce the number of near misses but — far more important — the number of real accidents.

THE FLU VIRUS: ‘TIS THE SEASON

By Risk Management Bulletin

Outbreaks of H1N1 flu might have struck your business this past spring and summer. The Center for Disease Control (CDC) anticipates that more workplaces will be affected by flu — both H1N1 and seasonal— as we head into winter. There’s also the risk that communities and workplaces might be more severely affected, reflecting the wider transmission and possibly greater impact of flu viruses.

The CDC strongly advises businesses to create a flu-control strategy based on these guidelines:

  • Protect employees who are at increased risk of flu-related complications from infection.
  • Analyze your company’s normal seasonal absenteeism rates, and monitor workers for any unusual increases in absenteeism.
  • Contact state and local health departments to confirm channels of communication and methods for disseminating information on local outbreaks.
  • Allow sick workers to stay home without fear of losing their jobs.
  • Develop flexible leave policies so that workers can stay home to care for sick family members or for children if schools dismiss students or childcare programs close.
  • Share your pandemic flu plan with employees, and explain what human resources policies, workplace and leave flexibilities, and pay and benefits will be available to them.
  • Share best practices with other local businesses (especially those in your supply chain), Chambers of Commerce, and associations to improve community response efforts.
  • Do a focused discussion or exercise using your plan to find out ahead of time whether there are gaps or problems that need correction before flu season.
  • Add a “widget” or “button” to your company Web page or employee Web site so that employees can access the latest information on influenza. For suggestions, go to www.cdc.gov/widgets/ and www.cdc.gov/SocialMedia/Campaigns/H1N1/buttons.html.

We’d be happy to work with you in developing a flu control plan that’s tailored to your needs – just give us a call.

FORM OF THE MONTH

By Your Employee Matters

PHYSICIAN RETURN-TO-WORK RELEASE FOR OCCUPATIONAL INJURY/ILLNESS (PDF)

Use this form to make sure that anyone returning to work in a light duty position is fit for duty. (HR That Works Users can access this form in Word format by logging on to the site).

HIRING THE DISABLED

By Your Employee Matters

There is nothing nobler than being of service to someone who needs help. Many employers will proactively seek out disabled job candidates, knowing that they tend to be loyal and dedicated workers – and that there are federal, state, and other funds available to help hire them. As the saying goes, “no good deed gets left unpunished.” Employers who hire disabled employees must make sure that:

  1. They don’t create some form of unique hiring process which actually discriminates against those who are not disabled.
  2. They understand the “risk” associated with hiring people with disabilities, including any propensities to be violent, injury prone, safety or security factors, and the source of discrimination or ridicule. As Worklaw® Network attorney Ken Stettner from Denver wrote, “I applaud these employers, but must also admonish that they must be 180% ready to handle all aspects of this challenge.”

As always, if you have any questions in this area, feel free to contact a member of the Worklaw® Network (www.worklaw.com) or the Job Accommodation Network (www.jan.wvu.edu). To see an excellent resource on the myths and facts of hiring disabled workers, click here.

OVEREXPOSED

By Your Employee Matters

This summer’s protests in Tehran have made it clear to both political and business leaders the reality that there is no hiding in the Internet age. Like it or not, transparency is a growing fact of life; you and your company can be discussed on Facebook, MySpace, Twitter, YouTube, blogs, and thousands of other places – whether you know about it or not. What’s an employer to do? Here are some suggestions:

  1. Go to Google Alerts http://www.google.com/alerts and enter in your company info and perhaps that of officers as well. Schedule a weekly alert for any time your company is mentioned on the Web.
  2. Make it clear that employees should not engage in non-business activities during working hours. Of course, they may use their own communication devices during breaks and lunch periods or in true emergencies – but that’s it!
  3. Help educate employees on sensible guidelines when using electronic media. Remind them that anything posted can live forever and can be communicated to thousands, if not millions, of users in seconds. There’s no “undoing” a regrettable message. See the HR That Works Internet Usage policy.
  4. When employees discuss the company on any public Web sites, they should indicate that they’re giving their personal opinion, and not that of the company.
  5. Employees should not use company logos, trademarks, or other branding in their messages without company permission.

THE ADA AND LIGHT DUTY

By Your Employee Matters

Employers often get confused when it comes to “light duty” work comp assignments and ADA accommodation requirements. An accommodation is a “modification or adjustment to the workplace” necessary to enable an employee to complete the essential job functions of their position. An employee may request an assignment from a position that they can’t manage to one that they can handle as a temporary accommodation. A light duty position may be a reasonable accommodation under the ADA. However, an employer is not required to create a new position by making a temporary position permanent. As a result, once an employer learns that an employee’s disability is permanent, they do not have to continue to offer a light duty position as an ADA accommodation.

Remember, the accommodation process is a two-way dialogue. Although an employee must identify an accommodation that might be available, they’re not expected to identify all possible accommodations because they don’t have at their disposal the extensive information that employers have concerning possible alternative positions, or possible accommodation. So, an employer can’t just sit back and wait for the employee to have all the answers; the employer has to make an affirmative effort to find reasonable accommodations as well. In a sense, there can be no “hiding the ball,” but rather an investigation or inquiry must be made.

Based on recent changes to the ADA, the EEOC has issued revisions to EEOC Enforcement Guidance: Workers’ Compensation and the ADA.

WHAT WAS THE ‘REAL REASON’ FOR THE EMPLOYER’S ACTIONS?

By Your Employee Matters

In almost every employment lawsuit, especially those involving terminations and non-promotions, an employee claims that the employer’s decision was either wholly or partially motivated by discriminatory intentions. Of course, the employer will inevitably respond that its action had nothing to do with discrimination and everything to do with the employee’s poor performance, the company’s finances, or some other legitimate business reason. Employers shouldn’t be surprised that juries believe employees in roughly 70% of the cases that go to trial.

Employers face difficulty in cases where:

  • The employee’s termination comes as a surprise, since there was little performance management or documentation regarding poor performance.
  • The employee is injured, on leave, complained about something, or has otherwise made themselves less than perfect. Management now views them as damaged goods and looks for reasons to fire them.
  • Someone in management says something stupid, such as, “When is that old man going to retire?” or “Those people are always lazy” or “If she doesn’t sleep with me, she’ll never get that promotion.” Those quotes have come from real cases. Remember, once under oath, very little will be hidden from plaintiff’s counsel.
  • Finally, there should be some checks and balances in termination decisions. A single person should never terminate an employee. If the termination involves a worker who has ever made a complaint, is on leave, has a disability, etc., the human relations department needs to get involved. If HR thinks things aren’t right, they should speak up, instead of kowtowing to the desires of a strong manager – an act that doesn’t serve the company well.

Bear in mind that under the “mixed motive” theory, the employer must show that it would have made the termination decision absent discrimination – a rough argument to make in front of twelve jurors. For example, the courts have approved this jury instruction: “In appropriate circumstances, the trier of fact can reasonably infer from the falsity of the explanation that the employer is dissembling to cover up a discriminatory purpose. Such an inference is consistent with the General Principle of Evidence Law that the fact finder (jury) is entitled to consider a party’s dishonesty about a material fact as ‘affirmative evidence of guilt.’”

DO YOU KNOW ABOUT THE ADA’s ASSOCIATION PROVISIONS?

By Your Employee Matters

More ADA “association discrimination” cases are being filed. The association provision of the ADA is based on an employee’s relationship with a person who has a disability. For example, a company may not refuse to hire a job applicant based on their concern for the applicant’s caring for a disabled person. Likewise, companies may not reject applicants because family members with a disability might produce increased health costs.

To learn more about the association provision, please click here.