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What’s Expected of High-End Builders?

By Construction Insurance Bulletin

CON-july16-2Anyone who knows how to swing a hammer can probably erect a shed. If you have a little bit of experience in building, then you can probably take a wall out of a home to extend the living room, or put one up to split the master bedroom into two. If you work in construction as a professional, you’re expected to know just about everything, and if you don’t know it, then you know somebody who does. So what is that a high-end builder does that an everyday construction foreman doesn’t?

Well, it’s really about the market and the approach to designing and building something. A skilled construction crew can build a home just as well as a high-end construction team can do it, but a high-end construction crew is catering to a wealthier market, and typically building custom structures that are designed not only to be lived in, but to appreciate in value by leaps and bounds. You don’t hire a high-end crew to put together an apartment building or build an additional room onto your house, you hire them to build a dream home.

Here’s what to consider if you’re thinking of pivoting into high-end construction:

  • There’s a lot of money in it. Like we said, you’re catering to a wealthier demographic. You’re likely to take fewer jobs, but you’ll typically earn quite a bit more on each contract. This is true whether your team is the one building the house, or you’re just doing the wiring and light fixtures. On the other hand…
  • It’s a smaller market. If you’re looking to build mansions and Summer getaway homes, you’re going to be making more money, but probably doing far fewer jobs. Unless you live somewhere like Beverly Hills, you’re also looking at a much longer drive to get to the jobsite every morning, as you’re going to be moving all around your territory to work with your clients.
  • It’s collaborative. You need to collaborate with your client from the start, and throughout, on the design of the house. Some professionals can’t stand this part.
  • It’s mostly marketing. If you can build a cabin, you can probably build a mansion. You need to convince your potential clients that your team is specially suited to building homes that are lavish and aesthetically pleasing. A selective portfolio goes a long way towards building this trust.

High-end construction isn’t for everyone. Some markets just don’t create enough demand to support a new high-end construction companies, some professionals are more comfortable with the work they’re already doing. Specializing is a great way to keep your foothold in your field, but you need to make sure there’s a market for your specialty.

Security, Insurance and Construction

By Construction Insurance Bulletin

CON-july16-1Security and insurance are two services that are forever intertwined. The more secure your job site, the less you’re going to have to pay for insurance. This applies to almost every field: With a safer car, you pay less for auto insurance. With better cybersecurity for your office network, you pay less for business insurance. If you take care of your body, your health insurance is cheaper, and so on.

The less of a risk you are taking on a day-to-day basis, the less money you’re going to be paying for insurance, and even better:

The less likely you are to ever need to cash in on your policy in the first place.

It’s good to know that someone has your back in case you get into an auto accident, for instance, but isn’t it better to not get into an auto accident in the first place?

Keeping security staff on the grounds can help in a number of ways:

    • Quick response: Security staff can be tasked with handling emergency protocol, from directing ambulances to offering first-aid (basic first-aid training being a licensing requirement for security officers in many states)
    • Discouraging theft and vandalism: The secret about security guards is that most of them aren’t actually allowed to engage physically with suspected criminals except in a life or death situation. But, the presence of the uniform goes a long way towards discouraging would-be criminals from targeting your job site over an unguarded location.
    • A friendly face: A security officer works as both a guard and a receptionist, helping visitors around the site and taking notes as needed.
    • Lower insurance: Because of the services that a security officer provides, you can expect lower insurance costs, and fewer instances where you will need to call on your insurer in the first place.

When arranging a budget with a client, it may be a good idea to talk about budgeting for security staff. Obviously not every building project demands round-the-clock security, and even on jobs where security can be a big help, you might only need them around on nights and weekends.

In any event, simply not leaving a building site unattended overnight can go a long way towards lowering your insurance costs and making sure that someone is there to handle it should there be a problem that arises when nobody on your team is around to manage it.

What Is Proactive Claims Management and How Can It Save You Money?

By Workplace Safety

wc-july16-4There are few people out there who don’t want to be considered proactive. A proactive person isn’t taken by surprise and doesn’t feel helpless when they encounter problems. However, the definition of proactive is so different for every person that it can sometimes make the term feel meaningless. In the case of workers comp, there may be a way that you can implement a solid plan to take your claim costs down to a more reasonable level. With fees having risen steadily over the past few years, prevention programs are really one of the best ways to help yourself out.

Learning, Managing and Acting

It can’t be stated enough just how much it helps to stay on top of an employee’s progress. For example, knowing the amount of time it will take for an injured worker to heal lets you figure out how a person will fit back into your workforce, which ultimately makes for a happier environment overall. It means being able to prepare to put someone to work on transitional tasks that much sooner which can lead to more revenue being brought in for the company. It can also help facilitate better communication between you and the injured employee, which can lead to a better understanding and less chance the employee will take any type of legal action against you.

Safely Getting Everything Back Together

While it’s important to get someone back to work as quickly as possible for the benefit of their routine and your business, there still has to be major emphasis placed on the safety and welfare of the employee. The last thing you need is to aggravate them or their injury by rushing anything. Creating an effective dialog with their medical practitioner means you’re that much more likely to be making your decisions proactively rather than waiting for someone to update you and then feeling put on the spot. The more information you have, the more you can plan for what it means to have someone come back to the office or facility.

Documentation Reviews

Your employees act on a variety of self-interests, as do you. Some people avoid learning more about what happened with their employees, partially because they may not think it’s necessary to devote time to but partially because they’re afraid of what they’ll find. To be proactive though, you may need to discover a problem that will ultimately just make more work for you and potentially get the employee in trouble. An employee who has done something dishonest will raise policies for everyone. It’s also recommended that you learn more about workers comp in general for more information about trends and potential popular scams around your area.

Could Taxing Opioids Affect Workers Comp?

By Workplace Safety

wc-july16-3It’s not an exaggeration to say that opioid painkillers have been a scourge on society in the past couple decades. In the 1990s, doctors were taught across the country that these dangerous pills weren’t addictive when they were actually one of the most addictive substances on the planet. Addiction rates are still highest in the states where they were prescribed for anything from a slightly sore back to an eye infection. However, for some people, there are really no other options out there, making this a controversial and hotly debated topic for many. Still a popular prescription for many in pain regardless of who’s right and who’s wrong, a tax on them could raise workers premiums across the board.

Money and Addiction

The Budgeting for Opioid Addiction Treatment Act was recently proposed by 7 senators, and suggested that there should be a 1% tax on each milligram of the active ingredients in the painkillers. This could generate up to $2 billion based on current prescription rates, and the money would paradoxically be designated to building more addiction centers and facilities.

Who Pays It All?

Well, ostensibly it will be the insurance carriers dishing out these potential billions of dollars, which will ultimately cause everyone’s premiums to rise. Of course, workers comp isn’t addressed in the bill as it’s meant to propose a solution for addiction, but it’s not clear if the lawmakers know or even care about the types of ripple effect that will be seen across the board for those who will cover the costs. Medical practitioners often receive major kickbacks from their pharmaceutical partners, and they have no monetary incentive to stop prescribing as they do now. While those who can only take opioids are exempt from the tax (as are cancer and hospice patients), it still means that insurance companies will have to shoulder the burden.

A Change in Behavior

No one knows what this law will do in practice, but it will likely mean that insurance companies may start putting pressure on doctors to start claiming that a patient has no other choice but to be on these particular types of painkillers to avoid the tax. In an ideal world, it will hopefully mean less unnecessary prescriptions which will lead to fewer unnecessary addictions. However, some have speculated that the real problem here will be with rising workers comp costs. Between the people who have chronic back pain and those who experience one-off accidents, there are many people who take these pills and those prices will add up quickly. Talk to your insurance carrier and ask their opinion about the potential act and how it would affect their business and yours.

A Look at the Bright Side: How Workers Comp Is Succeeding Today

By Workplace Safety

wc-july16-2Not everything is doom and gloom, though it sometimes seems like it that way. People only seem to want to report on the bad stuff, but what they often ignore is how far the world has come. Here’s a look at some of the good things that have come from workers comp and how you can do more to fix the bad.

Getting Necessary Help

Our society is trying to help people who need it, however much we fail or however much people try to take advantage of the system. Our shortcomings are frustrating to no end for honest people who are trying to do the right thing, but it doesn’t take away from the fact that the intentions are there and that there has been progress. Before an employee may have lost a leg to a faulty machine, and he would have received a pittance of compensation or perhaps none at all.

Letting Employees Come Back to Their Job

People’s jobs are not just tied up in how much money they make, but in their self worth as a human being. Idle hands makes us feel like we have nothing to contribute to anyone. An employee who lost their job due to an accident has recourse to claim discrimination based on their circumstances, and what’s more, they have the laws in place that are on their side. Being able to come back to their old position without being completely replaced is really a priceless feature in our workers comp system.

A Focus on the Problems

Yes, there are some definitely problems that need to be addressed, but they’re not just being ignored entirely by policy makers. During the election years, there’s a focus on workers comp which sees reforms suggestions and honest discussions about what can be done. There are no federal programs (and few non-federal programs) that anyone can point to and say that they have no flaws or inefficiencies. As long as people are looking at the problem, then there’s every chance that someone will come up with a compromise that works for insurance carriers, lawmakers, company owners, medical practitioners and employees. With the long list of people involved in workers comp and with all of them having wildly different interests and incentives, it’s not wonder we’ve seen as many problems as we have.

Moving Forward

The best thing you can do to continue seeing workers comp as a force of good in your life is to continue to pay attention to and active with what’s happening in your city, state and USA. Voicing your opinion isn’t always easy but staying silent will be worse for everyone involved.

Drugs and Alcohol: What to Do When You Suspect Substance Abuse

By Workplace Safety

wc-july16-1Substance abuse is unfortunately everywhere, and the effects can strike at any time. You can only know so much about your employees, no matter how many checks you put them through before hiring them. If you suspect substance abuse, then you really need to be proactive before someone gets hurt. Whether that’s the person who’s abusing drugs or alcohol or their fellow coworkers, you need to know the truth about this nationwide problem.

The Odds Aren’t in Your Favor

Studies suggest up to half the claims filed for workers compensation come from substance abuse when on the job, and the claims cost twice as much as those who do not take drugs. It also increases the likelihood of violence and other incidents that will inevitably cause your insurance premiums to rise. It’s not that your employees are bad people, but their actions could be erratic and your business is too important to be taken by surprise.

Invoking the Power of Procedure

As much as employees may not love the idea of procedure, it really is helpful if you want to curtail the wrong behavior. Employees get used to routines in both good ways and bad, so if you’re lackadaisical then they might assume there will be few consequences of testing their limits. Aside from paying attention and trying to address problems that may trigger the wrong behavior, like stress or depression in employees, try implementing the following plan instead.

Write It Down: Make sure that your policies are all in place, make people aware and then live by that code. Some rules can be bent for extenuating circumstances, but the less watchful you are, the more likely it is you’ll have a problem.

Training: Supervisors, employees and you will inevitably miss certain things. We’re not all-knowing, but we can be trained to be better attuned to the warning behaviors. No matter what anyone says about an accident happening out of the blue, there were probably a lot of signs that they missed over time. Encourage employees too to come forward when they know things – specially if you’re in an industry with a lot of hazards.

Education: General education about drugs in the workplace heightens awareness and can lead to safer practices. Make people aware of help that they can receive if they’re currently suffering from any type of addiction problems. This also shows the commitment you have to their safety.

Screening: Random checks may be a good way for you to get some peace of mind that you’re doing everything you can to prevent danger from befalling your employees. Ultimately, trust is better between employer and employee, but if the risks are too great then you may want to try this as an option.

Why Is The Internet Running So Slowly?

By Cyber Security Awareness

1606-CYBER-4You pay premium prices for business class Internet, and it winds up leaking through the Ethernet like honey off of a spoon. In 2016, you need high speed Internet in order to run a successful business, so getting it back up to speed when it starts to slow down is a top priority. Here’s a quick troubleshooting guide to help you determine whether you can apply a quick fix, or if you might need to make a phone call:

Boosting Your Wifi Signal

The issue might not be your Internet connection, but your Wifi signal. It doesn’t matter how fast your web connection is when you’re too far away from your Wifi router or it’s putting out a weak signal. Plug directly into your Internet with a wired connection. If it runs fine, you may simply need to buy a more powerful router, switch to wired connections, or rearrange your office space so that your router can reach everyone who needs it.

Someone’s Doing Some Heavy Downloading

Let your employees know that business-class internet doesn’t mean “Go ahead and do all your bit torrenting at the office from now on.” Downloading twenty eight movies at once while uploading fifteen others is going to slow you down.

Do a Security Check

Your network may be infected with a worm. More so than most viruses and malware, worms can really drag your connection down to a crawl. A network scan will be able to help you root out the intruder if this is the case.

See if Someone is Stealing Your Wifi

Places of business are an easy target for Wifi thieves. You can check your router device list to see if someone is connecting without permission. If so, you can change the password, and/or switch your security settings to WPA2-AES.

Call Your Provider

Call your provider and ask there are any issues in your area. It may simply be a temporary issue that they are already hard at work rectifying. And if that doesn’t work…

Start Shopping Around for a New Provider

Your provider might just not be up to the task of providing you with top-notch business grade Internet. If there are competing ISP’s in your area, don’t hesitate to get some quotes and compare download speeds. Brand loyalty is all well and good, but you don’t owe it to an ISP that isn’t providing.

Wiping a Device

By Cyber Security Awareness

1606-CYBER-3So you’re selling your old iPhone, or maybe you bought some used laptops in bulk for the office, or you just want to cover your bases by getting every scrap of sensitive data off of your PC. Whatever your reasons, you need to completely wipe down your old device or computer and restore it to factory settings. So, how do we do that, in the simplest way possible, and without having to watch one of those Youtube tutorial videos where a guy sloooowly types the instructions into notepad? Read on:

Step 1: Get backups of whatever you need to keep

When you wipe a drive, there’s no going back. The data that’s deleted is deleted forever. So if there’s anything you’d like to keep, anything that you can’t just download again off the Internet, back it up. Get a USB stick, upload it to the cloud, whatever you have to do to keep it.

Step 2: Clear your bases

Remove your SD cards, your SIM cards, and log out of anything you’re logged into. Finally, write down the serial number on the device and keep it somewhere safe, just in case.

Step 3: Reset and restore

Most PC’s and laptops are easy to restore to factory settings. Go to change PC settings, click update and recovery, go to recovery, and then “remove everything and reinstall windows,” and follow the instructions from there. Portable devices usually have a very simple means of restoring itself to factory conditions. For iPhones, go to Settings > General > Reset > Erase All Content and Settings, and then remove your phone from your Apple ID, if you registered. iPhones are easy. Androids have a factory reset option. However, this will only remove data at the app level, and may retain chat logs and so on, so you will need to…

Step 4: Encrypt

Encrypting your device before you wipe it will scramble the data so that even if the wipe isn’t complete, the next user will need a special key in order to see what you were up to. Stock android phones let you encrypt from the security tab under settings.

Alternative Option: Surgery

An easy way to back your computer up and wipe it down at the same time: Just take out the hard drive and replace it with a new one, and then reinstall Windows. You can plug your old drive right into a new computer and you’re good to go.

Famous Data Spills

By Cyber Security Awareness

1606-CYBER-2In some fields, such as medical data entry, hackers have actually surpassed accidental data disclosure, or data spillage, in terms of responsibility for data lost. However, this is a fairly new trend. By and large, more data has been lost due to accidental leaks than due to cybercrime. Here are some of the more well-known cases in recent memory.

Uber

In late 2015, Uber accidentally dropped the personal data for hundreds of their drivers. The leak included social security numbers, copies of drivers licenses, vehicle registration numbers and much, much more. Even drivers who had never actually taken a job from the service, but simply signed up, saw their taxi certification forms and W-9’s being spread across the internet. 674 drivers in total were affected by the leak.

The good news is that damage was minimal, and the company’s security team took only a half-hour to patch the leak.

Google

Here’s an interesting statistic: In the UK, less than five percent of around 220,000 requests made to Google for the removal of online information come from criminals, politicians or public figures. 95% of the requests for the removal of sensitive information come from private citizens who just want to keep their private information private.

Of course, Google reveals personal data about people all the time simply  by nature of being a search engine, why is this a story? Well, the story is that we shouldn’t actually know who’s requesting the removal of their sensitive information, but Google accidentally leaked the intel on their “right to be forgotten” requests. Rather than this information simply vanishing without a trace, Google released information on individuals making these requests.

Menulog

Menulog is an Australian food and beverage ordering service where users can log in and book their meal for delivery. They suffered a major leak just last month wherein customers were able to see what other customers had ordered through their phone app. Users logged in only to see other peoples’ histories and data, rather than their own. In previous newsletters we’ve talked about how hackers aren’t as smart as they seem, that almost anyone can guess passwords until they get it right, well, apparently you can be a hacker completely by accident, too.

Menulog quickly shut down their website and patched the security flaw in their system, but not before the email addresses and names of over one million users had been leaked to the public.

How To Keep Your Warranty

By Cyber Security Awareness

1606-CYBER-1It can be tricky to know what will and what won’t void the warranty on your phone, your PC, your tablet or your laptop. You probably have a manual laying around somewhere that can lay this out in more detail, but feel free to rely on this as a quick FAQ on some of the more common questions on what will and won’t void a warranty on an electronic device:

DIY Repairs

Some do-it-yourself repairs will void your warranty, some won’t. As a general rule, repairing cosmetic damage almost never voids your warranty. If you have to replace the screen on your phone, for instance, then your warranty will remain valid as long as you let them know that you’ve replaced your own screen. Replacing the entire shell casing, on the other hand, might be a bit of an issue, but luckily, your warranty probably means that you can go have your casing replaced for free.

ROOTing Your Phone

If you take a ROOTed phone in for repairs, they’re going to tell you to hit the bricks. Here’s the good news: you can just unROOT your phone. There’s an app called Universal Unroot that can do the job for you quick and easy.

This applies to a lot of mods and hacks for your phone or tablet: they’re reversible. You may be able to bring your phone in for repairs by simply restoring it to factory conditions and collecting on your warranty.

Customizing a Desktop or Laptop Computer

Even though they’re built as all-in-one units, if you have a Mac, you’re probably going to wind up adding more RAM to it. It varies from brand to brand, model to model, but most sellers and manufacturers will honor the warranty even if you’ve added some bells and whistles to its hardware within certain limitations.

Cosmetic Modding

A general rule of thumb for cosmetic modding of a phone or a PC is: If you need more than a screwdriver to crack the casing open, then you’re probably voiding your warranty. They sell stickers and decals specifically for cosmetic modding of your devices, and you can go ahead and put your PC in a custom case, but once you’re peeling open the parts that weren’t meant to be exposed, you’re doing potential damage that will definitely void your warranty.

We’ve provided some general guidelines here, but some companies are more or less strict than others. When in doubt, shoot them a quick email and see what’s covered.