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EEOC Issues Proposed Rule on Employer Wellness Programs

By Your Employee Matters

On April 20, 2015, the U.S. Equal Employment Opportunity Commission (EEOC) issued a proposed rule that would amend the regulations and interpretive guidance implementing Title I of the Americans with Disabilities Act (ADA) as they relate to employer wellness programs. The proposed rule amends the ADA regulations to provide guidance on the extent to which employers may use incentives to encourage employees to participate in wellness programs that include disability-related inquiries and/or medical examinations. The EEOC will accept public comments on the proposed rule until June 19, 2015, following which final regulations will be issued.
The EEOC has released a series of 10 questions and answers which outline the issues at hand, define terms involved in the proposed rule, and explain how wellness programs interact with regulations such as the ADA, the Health Insurance Portability and Accountability Act (HIPAA), and other federal nondiscrimination laws.
Employers do not have to comply with the proposed rule at this time; however, until final regulations are formulated, employers should take a careful look at their wellness programs to ensure compliance with the ADA, as many of the requirements set forth in the proposed rule are already requirements under the law.
At this time, employers should not:

  • Require employees to participate in a wellness program.
  • Deny health insurance to employees who do not participate in a wellness program.
  • Take any adverse employment action or retaliate against, interfere with, coerce, or intimidate employees who do not participate in wellness programs or who do not achieve certain health outcomes.

Further, employers should ensure that all employees are equally able to participate in any wellness programs or incentives offered, and that those employees needing reasonable accommodations to participate are offered those accommodations.
ThinkHR will continue to monitor and report on developments in this area.

Don Phin, Esq. is VP of Strategic Business Solutions at ThinkHR, which helps companies resolve urgent workforce issues, mitigate risk and ensure HR compliance. Phin has more than three decades of experience as an HR expert, published author and speaker, and spent 17 years in employment practices litigation. For more information, visit www.ThinkHR.com.

Pregnancy Accommodation FAQs for Employers

By Your Employee Matters

What do employers need to know about the Supreme Court’s pregnancy accommodation decision last week in Young v. United Parcel Service?
So, now federal law requires employers to make reasonable accommodations for pregnancy? 
Yes.
Always?

Not necessarily. There may be legitimate reasons for employers to accommodate some conditions (such as disabilities within the meaning of the Americans with Disabilities Act, or work-related injuries) while not accommodating pregnancy. Maybe.
Did the Supreme Court say anything about what might or might not “fly” from a pregnancy accommodation standpoint?

Very little. We know that inconvenience or expense is not a legitimate reason for an employer to fail to accommodate pregnancy or related conditions. The Supreme Court majority also said that courts could consider (1) whether the employer made accommodations in other types of cases but not pregnancy, and (2) whether the employer had multiple “accommodation” policies while having nothing for pregnancy.
Speaking of the SCOTUS, what was the breakdown on this decision? I assume the liberals were in favor of accommodation and the conservatives were against it.

I hate to use those labels, but I understand what you’re saying. You’re right about the “liberals” — Justice Stephen Breyer wrote the majority opinion, and he was joined by Justices Ruth Bader Ginsburg, Elena Kagan, and Sonya Sotomayor. But Chief Justice John Roberts also joined the majority. And Justice Samuel Alito did not join in the majority opinion, but he separately agreed that the case should be sent back for a determination as to whether Ms. Young should have been accommodated. Both Roberts and Alito were Bush appointees and are viewed as relatively “conservative.”
It’s probably not surprising that Justices Antonin Scalia and Clarence Thomas dissented, but maybe a bit more surprising that Justice Anthony Kennedy – generally seen as a “swing” vote – joined in the dissent. (Kennedy also wrote a separate dissent emphasizing that he was not opposed to pregnancy accommodations as a matter of principle.)
Don’t a lot of states and cities already have laws requiring pregnancy accommodation?

Yes. According to a January 2015 article on the Pew Charitable Trusts website, the following states currently require some form of pregnancy accommodation: Alaska, California, Connecticut, Delaware, the District of Columbia, Hawaii, Illinois, Louisiana, Maryland, Minnesota, New Jersey, Texas (government employees only), and West Virginia.

 

Lavender states have pregnancy accommodation laws now. Green states will be considering them this year.
In addition, New York City, Philadelphia, and Central Falls and Providence, Rhode Island, have local laws requiring pregnancy accommodation.
Pregnancy accommodation laws will be considered this year, according to the article, by legislatures in Georgia, Massachusetts, New York, North Carolina, Pennsylvania, Rhode Island, and Wisconsin.

Let’s say, just for the sake of argument, that my company is in Hawaii, a “lavender” state. How does the Supreme Court decision affect us?

First of all, if your company is in Hawaii, then we hate you. (Kidding – we’re just jealous!)

Seriously, if you’re in any jurisdiction that already requires pregnancy accommodation, then comply with your applicable state or local laws. They may provide more protection to pregnant employees than federal law does. If so, then compliance with your state or local law should automatically put you in compliance under the new federal standard. (But make sure that your state or local law really is more pro-accommodation.)
OK, then let’s say my company is in Kansas instead. According to your little map, Kansas doesn’t have a pregnancy accommodation law. What should we do?

Since you don’t have a state or local law that applies, you are governed by federal law — that is, the Young decision and how it may be interpreted by lower federal courts in the future. Based on Justice Alito’s concurrence, you may have an argument that you don’t have to treat pregnant employees the same way that you treat employees with ADA disabilities or employees with work-related conditions. But this is a risky position to take. The Equal Employment Opportunity Commission doesn’t agree with it, and it’s not clear that the SCOTUS majority does, either.

If you prefer not to incur significant legal risk, then you probably ought to assume pregnancy accommodation is required if you make accommodations for any other reasons — including ADA accommodations and accommodations for work-related injuries.
Use the principles you’ve learned in making disability accommodations under the ADA.

Also, and this is important: Be sure to use what you’ve learned in dealing with disability accommodations under the ADA – no need to accommodate at all unless the employee asks for it, or if the need is obvious. If you think there is a need to accommodate, begin the “interactive process” with the employee to figure out what will work best. Presumably, you’ll be able to choose the least expensive, least disruptive alternative that is still effective (in other words, the alternative that lets the employee continue working). Although the legal analysis is different for pregnancy, I doubt that a court will require you to displace another employee, or provide personal equipment, or violate a seniority policy to make a pregnancy accommodation. The same presumably goes for creating a job that doesn’t already exist, although if you “create” light-duty jobs for employees with workplace injuries and if you have to do the same for pregnant employees, then you might have to “create” a job for the pregnant employee even though the ADA would not require that for an employee with a non-work-related disability.
I run a day care facility, and about 75 percent of my employees are young women of childbearing age. We’re covered by federal law, but just barely (25 employees). What am I going to do if I have 3-4 teachers getting pregnant at once, which happens all the time?

That’s tough, but I think your best bet is to try to accommodate. This could include providing a chair or stool so the teacher didn’t have to be on her feet for long periods of time, more frequent breaks, and help with lifting toddlers. You might also have to shift teacher’s aides around so that you don’t have two pregnant women needing accommodation who are assigned to the same classroom. Again, use what you’ve learned in dealing with the ADA.
Didn’t the EEOC issue something on pregnancy accommodation last summer? Did this Supreme Court decision invalidate it?

Yes, and not clear. I’m not convinced that the Young decision will have much of a substantive effect on the EEOC’s Enforcement Guidance on Pregnancy Discrimination and Related Issues, which was issued last July. The majority opinion did criticize the EEOC for making a dramatic change in its prior position on pregnancy discrimination without providing an adequate explanation for the change. It also criticized the EEOC for issuing the Enforcement Guidance after the Supreme Court had agreed to hear the Young case.
But the majority did not appear to criticize the EEOC’s substantive position, which is that employers are required to accommodate pregnancy and related conditions if they make any other accommodations – including ADA accommodations and offering light duty for work-related injuries.
The EEOC will have to update its Enforcement Guidance document in light of the Young decision. We’ll see.
Article courtesy of the Constangy Law Firm by Robin Shea
Don Phin, Esq. is VP of Strategic Business Solutions at ThinkHR, which helps companies resolve urgent workforce issues, mitigate risk and ensure HR compliance. Phin has more than three decades of experience as an HR expert, published author and speaker, and spent 17 years in employment practices litigation. For more information, visit www.ThinkHR.com.

Is Everybody Happy Yet?

By Your Employee Matters

There is much thought being given to what makes people happy at work. This is a response to the overwhelming evidence that most employees feel disengaged from their jobs. It’s hard to feel happy if you’re feeling disengaged.

Work can be stressful. As Joseph Campbell put it: “A life draining affair.” The right stress and it helps you grow. Pass the tipping point and that same stress makes you depressed. One of the greatest antidotes to stress is a good laugh. As Abraham Lincoln stated “were it not for my little jokes, I cannot bear the burdens of this office”.

Finding happiness is not rocket science. It begins with personal choices we make. As Abraham Lincoln stated “people about as happy as they choose to be”. Do you make the conscious decision to be happy while you work? Or do you take yourself too seriously and think happiness is somehow unprofessional? We have all seen people do very stressful jobs where they maintained an engaged attitude. Whether they be policeman, fireman, doctors, lawyers or retail clerks. This is also true for owners, leaders, managers, and supervisors too.

Here’s a list of ways to increase your happiness at work:

 

  1. Put on a happy face. Start the day off with the attitude it will be a happy engaging and fruitful one. As the saying goes “make your day”. We know what it feels like when an employee enters the workforce in less than a happy mood. That energy is infectious and not in a good way. Conversely, if you come to work with a great attitude it will infect those around you and help make everybody’s day.
  2. Find what’s motivating about the work you do. No matter what it is. Find the good and it find the meaning in it. At some level all the work we do helps contribute to human well-beingness. Wherein the meaning lies. Understand how your work makes a difference and you too will be motivated by it
  3. Find the humor in your work. As Andrew Carnegie stated “there is little success where there is little laughter.”  Drew Tarvin, who has the website Humor that Works, reminds us when engaging in humor ask: is it the right medium, the right audience, and done with the right purpose? If you can pass that test then humor away!
  4. Quit complaining. When we run 75 miles an hour we nitpick.. Complain enough and we can become masters of dis-encouragement. In the book Leadership and Self-deception, the authors point out that while our self-talk is we have a good sense of humor and encourage the people around us, our actions are quite the opposite. Ask yourself how many times you have made positive deposits over the last week? How did you show somebody you care?
  5. Surround yourself with happy people. This begins in the hiring process. Find out what make people happy about the work they do. Think One CEO I met told me he has every job applicant submit a joke with their resume. He said it’s difficult enough reading dozens of resumes and the humor helps. He also says the request gives great insight into applicants. Those who do not submit a joke can’t follow instruction and won’t be hired. Those who tell inappropriate jokes will not be hired. Asking some to submit a joke gives instant insight into their personality

Don Phin, Esq. is VP of Strategic Business Solutions at ThinkHR, which helps companies resolve urgent workforce issues, mitigate risk and ensure HR compliance. Phin has more than three decades of experience as an HR expert, published author and speaker, and spent 17 years in employment practices litigation. For more information, visit www.ThinkHR.com.

Editors Column- Uninsurable HR Risks- A Big Problem

By Your Employee Matters

For years, I’ve been in a cat-bird seat understanding human resource risk management. One message I’ve preached to clients and readers is the uninsurable risks in HR dwarf the insurable ones (i.e. employment practices liability claims).

What Companies View as Their Greatest Human Resource Concerns

  1. Hiring people you can trust
  2. Getting people to produce
  3. Retaining good employees
  4. Training them to become more productive
  5. Team building and motivation
  6. Discipline and termination
  7. Compliance

One of the challenges we face as HR executives or risk mangers is the “if all you have is a hammer, everything looks like a nail” problem. When I first left my litigation practice after seventeen years, I was out there preaching employers should be deathly afraid of employment practices liability claims. While I may have high marks for my presentations, it wasn’t a motivating subject for business owners who are, by nature, extremely motivated and anything but risk averse. What I finally woke up to is that the greatest risk facing any business owner is this: not growing their business! Every other risk is a distant second, third, fourth, etc.  And when you think about it, the HR risks presented above are arranged in order of the most important factors required to grow a business. Let me touch on each one in more detail.

Hiring- Who you hire is the tipping point in the employment relationship. Most human resource risks can be solved by an effective hiring process, and yet, for the typical small to mid-sized company, hiring is viewed as something to “get done with quickly” and little more. For such firms, hiring becomes a randomized, ad hoc event, rather than a measured, systematic process. There is a wide variance in the effectiveness process among these firms.

What an employer can do:

 

  • Make sure you have a formalized hiring process.
  • Take a checklist approach, containing all of the key hiring elements, including: skill testing, personality assessments, extensive background checks, thorough interviewing, pre-hire fit for duty exams, and drug tests.
  • Always ask my favorite interview question during the hiring process: “Tell me what felt unfair to you at your previous jobs?”  There is no more powerful and revealing question to ask to avoid a risky hire.
  • Find out what strategies and techniques the best companies in your industry are utilizing to attract and hire the most talented employees. Many employers unnecessarily aim at the middle of the pack, instead of trying to adopt or model truly great hiring practices.

Productivity- Now that you’ve hired somebody you can trust, it’s time for them to get busy. In the book 100 Percenters, based on extensive surveys, author Mark Murphy concludes that the typical employee works at just a 72% level. This means that, on average, 28% of every employee’s productivity is literally left on the table—every day. And if you’re trying to grow a business in today’s hyper-competitive environment, that’s a big risk!  This is a classic case of “death by a thousand cuts,” because a person who captures just 72% of their potential productivity level, while clearly not one of a company’s star performers, may still be doing just enough not to raise any red flags. And yet, the person’s far-from-optimal performance level is, over time, slowly draining the company dry.

What an employer can do:

  • Conduct a thorough examination of the performance management process. Find out what’s working and what isn’t.  Conduct surveys and focus groups to obtain answers.
  • Create standard operating procedures (SOP’S) for all activities, including what is being done and how it is done best. Then, you have something you can continually improve upon, preferably through monthly process improvement meetings.
  • Create benchmarks of good performance as they relate to a process or result.
  • Rewards results, not activities. Remember: don’t mistake activity for productivity.

Retention/Turnover-Now that you’ve got somebody you can trust, who is highly productive, they are in a position to help grow the business. The last thing you want to do is lose one of these valuable employees. Whether it’s called retention or turnover, it’s really the same thing and it comes back to a question I ask all the time: “If they were to quit, would you be relieved or upset?” If the answer is the former, then it’s time to let him go. If the answer is the latter, then it’s time to redouble your retention efforts.

Turnover can be contagious. When a manager is highly effective, he or she invariably develops similarly capable staff/team members. If you lose this caliber of team leader or manager, you can lose the whole team as well. Similarly, if one of your top sales people leaves, their support staff will typically be out the door soon after.

What does it take to keep great employees? Ask them! Again, conduct surveys and focus groups. I’m not a big fan of anonymous statistical surveys. I’d rather ask people open-ended questions they respond to in writing or on a face-to-face basis, such as: “What’s going well, what could go better, and what would you change if you were in a position to do so?” Remember- it’s the dialogue you’re after.

What an employer can do:

 

  • Analyze the extent to which their current resources are going towards retention efforts. How much are we spending on benefits, wellness, training, continuing education, incentives, bonuses, gifts, etc. and then ask a simple question, “Are these expenditures giving us the best bang for the buck?”
  • Many employees leave because of a failed relationship with their manager. But most managers are poorly trained (see below). Get them to management training!
  • We have a Retention Program Possibilities spreadsheet which helps analyze retention programs based on the formula of: cost x ease of implementation x impact to help determine where to best spend retention dollars. If you would like a copy, email me at dphin@thinkhr.com.

Training- We work in an information-driven environment.  So it’s little wonder we must learn more to earn more. As Dr. Deming stated when asked about the return on investment (ROI) of training, “You either believe that education has the greatest leverage to it or you don’t.” Chances are, if you’re reading this article, you’re highly educated and well paid. It’s your education that is the most important factor in having gotten you where you are today. While perhaps you may be self-motivated to obtain additional education on your own, sadly, the vast majority of employees do little to educate themselves once they graduate from school. Training is crucial because it addresses directly the three most important needs stated above. When you train people, they become more trustworthy, productive and stay longer as they can see possibilities for career growth. When those three things happen they don’t sure you.

What an employer can do:

 

  • Offer training. Buy books, CD’s, DVDs. Create a company library or training room. Use the ThinkHR Learn program for compliance and leadership training. Send them to night school and industry-related seminars.
  • Training is one thing, but implementation of that knowledge is another. “From abstraction to action,” as I say. This is where a company must add additional coaching and follow-up services to make sure people use and implement their training— to get things done.

Playing Team/ Motivation- Let’s call this the “soft stuff.” Team building and motivation have everything to do with the culture of your organization. What standards should you demand? Case-in-point: Zappos is well-known for offering new employees who have completed their initial training program, a $3,000 bonus—to quit! CEO Tony Hsieh realizes that over time, it will cost him less to pay that $3,000 now, than to have somebody working for his company not fully committed to achieving its goals. Given this approach, you can imagine the quality of their team environment. And teamwork and motivation directly drive productivity.

What an employer can do:

  • One of the fastest ways to build team cohesion helps team members better understand how they can support each other. An easy to implement and powerful exercise: Find out what are the three most important things the team or team member does every day. Then ask: “How can we support you in doing this better?” When you get the responses add them to your SOP’s and training programs.
  • Motivate people towards their needs, not yours. Right out of Maslow 101- survival, security, belonging, ego, self-actualization)
  • Show them you care…no matter how you do that.

Discipline and Termination- As mentioned above, I give executives a simple test: “If an employee were to quit, would you be relieved or upset?” Many times they say they’d be relieved. Then, I try to find out why that person is still occupying a seat on the bus. As you can well imagine, their answers are along the lines of:

  1. They’ve been with me for a really long time (and I feel a level of indebtedness or know them personally).
  2. I don’t know how I’d be able to transfer their knowledge over to a new employee and I don’t know if I can take the hit of their leaving (because we really don’t have well-documented standard operating procedures).
  3. I’m concerned they might file some kind of claim against me because they are (fill in the blank)…and no, I haven’t documented their poor performance!

The cost of maintaining a non-performer is enormous. Chances are, they not only fail to do their own jobs capably, but they also suck time and energy out of their more productive co-workers, as well. What I advise employers is this: The longer you keep those folks on the bus, without directly addressing their performance deficiencies, the riskier they get.

What an employer can do:

  • Make sure your managers have clearly defined performance expectations. Make sure “the system” is not the problem.
  • Demand your managers document substandard performance.
  • Put such employees on a performance improvement plan. If they respond positively, fine. But if not, they can allege they weren’t warned or given an opportunity to better. Bottom line: no termination should ever come as a surprise.
  • Let poor performers go—sooner rather than later.
  • Conduct exit interviews whenever possible. Don’t take no for an answer.

In my experience, when the employee is finally let go, then the owner or manager really learns the truth about him or her. Other employees will say things like, “I’m so glad you let her go because… (you can fill in the gory details).”  Often, a termination removes the cloak that hid things you never previously knew about.

Compliance concerns- Compliance remains a concern of most every organization mainly because HR executives and risk managers have been trained to fear loss. Since this article is about non-insurable risks, I’ll add nothing to this section other than the observation that if you are careful about managing your workforce and follow the recommendations in this article, chances are, you’ll have little or no compliance concerns. Remember this: people who trust each other, don’t sue each other.

Conclusion- The uninsurable risks inherent HR practices, dwarf the insurable ones. There remains an incredible opportunity to help your company or clients to better such practices and grow their bottom line.
Don Phin, Esq. is VP of Strategic Business Solutions at ThinkHR, which helps companies resolve urgent workforce issues, mitigate risk and ensure HR compliance. Phin has more than three decades of experience as an HR expert, published author and speaker, and spent 17 years in employment practices litigation. For more information, visit www.ThinkHR.com.

Leave and the ADA

By Your Employee Matters

One of the more confusing reasonable accommodation issues that employers must handle under the ADA is permitting the use of accrued paid leave, or providing unpaid leave, when an employee’s disability necessitates it. The concept can be difficult to grasp because it doesn’t align with the idea of providing an accommodation that keeps an employee on-the-job. However, the goal in allowing the use of leave time as a reasonable accommodation job-protected time in order to enable a qualified employee with a disability to manage his or her medical impairment and ultimately remain in the workforce.

 

There are many situations that will require an employer to consider allowing an employee with a disability to use leave as an ADA accommodation, barring undue hardship. Some situations include, but are not limited to:

 

when there is no other effective accommodation;

when an employee is not eligible to take leave under the federal Family Medical Leave Act (FMLA) but has a qualifying disability under the ADA;

when an employee is FMLA eligible but requires additional time off beyond the twelve-week allowance under that statute; or

when an employee has exhausted paid vacation and sick leave and requires additional intermittent time off because of a qualifying medical impairment.

 

As a practical matter, an employer may want to first determine if an employee is eligible for leave under FMLA, a state leave law, or company leave policy before granting leave as an accommodation under the ADA. Why? Because FMLA, state laws, and company leave policies traditionally include leave entitlements that are more clearly understood. It can be challenging to determine if, and how much, leave is reasonable under the ADA.

 

JAN Consultants respond to a variety of questions related to leave and the ADA. Here are some examples of common questions and responses:

 

Question #1: Can an employer apply its “no-fault” leave policy to everyone?

 

No. According to the Equal Employment Opportunity Commission (EEOC), if an employee with a disability requires additional unpaid leave as a reasonable accommodation, an employer must modify its “no-fault” leave policy to provide the employee with additional leave. However, if an employer can show that 1) there is another effective accommodation that will enable the employee to perform the essential functions of the position (and does not interfere with the employee’s ability to address his/her medical needs), or 2) granting additional leave will cause an undue hardship, then the additional leave will not be required. Modifying workplace policies, including leave policies, is a form of reasonable accommodation (EEOC, 1999).

 

Question #2: Is leave provided as an accommodation required to be paid or unpaid under the ADA?

 

Under the ADA, employees may be permitted to use their own accrued paid vacation or sick leave, as-needed, or be granted additional unpaid leave as an accommodation. Paid leave beyond that which is provided to similarly-situated employees is not required. EEOC states that an employee with a disability should be permitted to exhaust accrued paid leave before using unpaid leave as an accommodation.

 

Question #3: What duration of leave is required under the ADA?

 

Unlike the FMLA, the ADA does not require an employer to provide leave for a specified duration of time. Thus, it is up to an employer’s discretion to determine how much leave is reasonable as an accommodation. This determination must be fact-specific and will often depend on whether a particular amount of leave time imposes an undue hardship on the employer. An employer should conduct a case-by-case assessment to determine what is reasonable, just like with any other accommodation. This is where it’s important to not simply apply a no-fault leave policy. Under the ADA, an employer must be willing to allow an exception to a fixed leave policy as a reasonable accommodation, barring undue hardship. Employers should document how an employee’s leave impacts business operations. If providing additional leave poses an undue hardship, an employer should be prepared to demonstrate why.

 

Question #4: Does the EEOC provide any information about how to determine undue hardship related to leave?

 

In its Enforcement Guidance on Reasonable Accommodation and Undue Hardship Under the ADA, the EEOC offers a number of factors to be considered in determining whether an accommodation imposes an undue hardship. Regarding leave as an accommodation, an employer will often need to look at the impact the employee’s absence has had/will have on the operation of the business. The most useful undue hardship factors to consider in evaluating leave as an accommodation are those provided by the EEOC related to attendance issues – factors that put a strain on the employer’s operations, such as:

an inability to ensure a sufficient number of employees to accomplish the work required;

a failure to meet work goals or to serve customers/clients adequately;

a need to shift work to other employees, thus preventing them from doing their own work or imposing significant additional burdens on them; or

incurring significant additional costs when other employees work overtime or when temporary workers must be hired.

 

For more information, see q. 20 in the EEOC’s Enforcement Guidance on Applying Performance and Conduct Standards to Employees with Disabilities.

 

It is suggested that employers make an effort to document the impact employees’ absences have on operations. Not from a morale perspective, but rather, an operational perspective. For example, how was the employee’s work completed while s/he was absent? Were production goals met? Was overtime paid to other employees to complete the work? Was the employer unable to provide a service to its customers? Keep a confidential log of this type of information in order to make a fact-specific judgment of undue hardship, if necessary.

 

Question #5: Can leave be intermittent?

 

Yes. Intermittent leave often involves allowing the use of unscheduled, accrued paid leave or unpaid leave, as-needed, due to a qualifying medical impairment. Granting this type of accommodation will typically also require a modification to an employer’s attendance policy to excuse absences permitted as an ADA accommodation. An employer may determine the number of absences that will be considered reasonable and may request medical documentation that includes an estimation of the number of absences that may be anticipated due to the medical impairment. Note, if employees without disabilities are permitted to use their accrued paid leave intermittently, at-will, then employees with disabilities should not be treated differently. Also, FMLA may apply in situations where intermittent leave is required.

 

Question #6: Does an employer have to hold open an employee’s job while using leave as a reasonable accommodation under the ADA?

 

Yes, otherwise the accommodation of leave will not be effective. The ADA requires that the employer hold the employee’s position open while on leave, unless it can show that an undue hardship will result. Upon returning to work, an employee must be permitted to return to the same position, if the employee is still qualified and able to perform essential job functions. This is where a fact-specific assessment will be necessary to determine how long the position can be held before hardship results. Courts have held varying opinions regarding the amount of time that is reasonable for holding a position open; anywhere from several months, to six months, to one year. According to the EEOC, if it is an undue hardship to hold an employee’s position while the employee is on leave, then the employer must consider reassigning the employee (absent undue hardship) to an equivalent, vacant position for which s/he is qualified, for the duration of the leave period. The employee would then return to that position when ready to return to work.

 

Question #7: Does an employer have to grant indefinite leave as a reasonable accommodation?

 

According to the EEOC, although employers may have to grant extended medical leave as a reasonable accommodation, they have no obligation to provide leave of indefinite duration because granting indefinite leave, like frequent and unpredictable requests for leave, can impose an undue hardship on an employer’s operations. Also, repeated extensions of leave can become a request for indefinite leave. Employers are encouraged to request an anticipated date of return, even if it’s not an absolute return date. Having an anticipated date of return will help the employer make a determination regarding the amount of leave that will be reasonable.

 

– Tracie DeFreitas, M.S., Lead Consultant, ADA Specialist, Job Accommodation Network

 

SUPREME COURT “SPLITS THE BABY” IN PREGNANCY DISCRIMINATION CASE

 

Rejecting the stated arguments of both parties in Young v. United Parcel Service, Inc., the Supreme Court overturned the U.S. Court of Appeals for the 4th Circuit’s decision affirming the dismissal of the plaintiff’s claims of pregnancy discrimination.  The plaintiff claimed that UPS’s policy of providing light duty to some non-pregnant workers but not to her violated the Pregnancy Discrimination Act (PDA).  The Court found that the plaintiff had proffered sufficient evidence that UPS’s policy was discriminatory, such that her claims should not have been dismissed as a matter of law.

 

Facts of the Case

 

The PDA provides that pregnancy discrimination is a form of sex discrimination prohibited by Title VII.  It further specifies that employers must treat “women affected by pregnancy…the same for all employment-related purposes…as other persons not so affected but similar in their ability or inability to work.”

 

UPS had policies that provided light duty for workers in three categories:  (1) those who had suffered on-the job injuries, (2) those who had “permanent” disabilities covered by the Americans with Disabilities Act (ADA), and (3) those who had lost Department of Transportation certifications.  Light duty was not available for any other reason, including pregnancy.  The plaintiff, a part-time driver, was required to lift up to 70 pounds.  However, she had a pregnancy-related lifting restriction of no more than 20 pounds.  UPS would not permit her to work while under a lifting restriction, and refused to provide light duty for her.  Therefore, the employee remained at home without pay for the majority of her pregnancy, and lost her employee medical coverage.  She then sued, arguing that UPS’s refusal to accommodate her pregnancy-related restriction was illegal disparate treatment under the PDA, since it had accommodated other workers who were similarly unable to work.

 

The trial court dismissed the plaintiff’s claims before trial, finding that, as a matter of law, UPS had not discriminated against plaintiff because of her pregnancy.  It found that the workers in the three categories against whom the plaintiff sought to compare herself were too different to be appropriate comparators.  The 4th Circuit affirmed the dismissal, stating that UPS had implemented a “pregnancy-blind policy” that treated all workers who did not fall into one of the three categories, which included the plaintiff, in the same manner.

 

The Court’s Ruling

 

Of particular note, the Court began its legal analysis by observing that, since the plaintiff’s pregnancy, Congress expanded the definition of “disability” under the ADA to include impairments substantially limiting an individual’s ability to lift, among other things.  It further noted that the EEOC has interpreted this expanded definition to require employers to accommodate employees with temporary lifting restrictions, including those that were not related to on-the-job injuries.  The Court, however, specifically declined to express any view regarding these statutory and regulatory changes.

 

The Court then turned to the interpretation of the PDA clause requiring the same treatment for pregnant employees as “other persons…similar in their ability or inability to work.”  On the one hand, the plaintiff argued that an employer violated the PDA if it provided an accommodation only to a subset of workers and not to pregnant workers, even if other non-pregnant workers do not receive the accommodation.  On the other hand, UPS argued that this clause simply defines sex discrimination to include pregnancy discrimination, such that accommodations provided to pregnant workers are compared to the accommodations to others within a “facially neutral category (such as those with off-the-job injuries).”  The Court expressly rejected both interpretations.

 

The Court found that the plaintiff’s interpretation would grant pregnant workers “most-favored-nation” status, meaning that if an employer provided only one or two employees with an accommodation, it would then be required to provide similar accommodations to all pregnant employees regardless of any legitimate differences between the workers – such as the type of job, the criticality of the affected employee’s presence, seniority, or age.  The Court determined that Congress did not intend to grant unconditional most-favored-nation status to pregnant workers.  In fact, as the Court noted, an employer is normally permitted “to implement policies that are not intended to harm members of a protected class, even if their implementation sometimes harms those members, as long as the employer has a legitimate, nondiscriminatory, nonpretextual reason for doing so.”  The Court also specifically rejected the EEOC’s 2014 pregnancy guideline on which the plaintiff and the government relied.  In the guideline, the EEOC stated that “[a]n employer may not refuse to treat a pregnant worker the same as other employees who are similar in their ability or inability to work by relying on a policy that makes distinctions based on the source of an employee’s limitation (e.g., a policy of providing light duty only to workers injured on the job,”) and provided an example of such discrimination that was clearly based on the fact pattern in this case.  The Court noted that the EEOC’s guideline was questionable based on its timing (issued after the Court accepted this case for consideration), consistency (it takes positions inconsistent with those previously advocated by the government), and thoroughness of consideration (the EEOC failed to explain the basis for this interpretation).

 

The Court also refused to accept UPS’ interpretation, finding that the clause provides more than a simple definition of sex discrimination to include pregnancy.  The Court noted that the PDA was passed specifically to overturn the Court’s prior holding in General Elec. Co. v. Gilbert, which had found a company plan that provided nonoccupational sickness and accident benefits to all employees, but failed to provide such benefits for pregnancy, did not violate Title VII – and thus permitted employers to treat pregnancy less favorably than other conditions resulting in a similar inability to work.

 

Instead, the Court adopted a third approach.  It applied the McDonnell Douglas framework, under which a plaintiff alleging that a denial of accommodation was disparate treatment under the PDA must first establish a prima facie case of discrimination, by demonstrating “that she belongs to the protected class, that she sought accommodation, that the employer did not accommodate her, and that the employer did accommodate others ‘similar in their ability or inability to work.’”  The burden then shifts to the employer to demonstrate a legitimate nondiscriminatory reason for its refusal to accommodate her – in this case, its light duty policies.  The burden then shifts back to the plaintiff to establish that the employer’s reason is actually pretextual.  The Court stated, “We believe that the plaintiff may reach a jury on this issue by providing sufficient evidence that the employer’s policies impose a significant burden on pregnant workers, and that the employer’s ‘legitimate, nondiscriminatory’ reasons are not sufficiently strong to justify the burden, but rather – when considered along with the burden imposed – give rise to an inference of intentional discrimination.”

 

In the present case, the Court stated that the plaintiff potentially can demonstrate a significant burden by providing evidence that the employer accommodates a large percentage of non-pregnant workers while failing to accommodate a large percentage of pregnant workers.  The Court also suggested that the plaintiff could also argue the fact that UPS has multiple policies to accommodate non-pregnant employees suggests that its reasons for failing to accommodate pregnant employees are not sufficiently strong, and a jury could possibly infer intentional discrimination.  The Court referenced its “longstanding rule” that plaintiffs can rely on circumstantial evidence to rebut the employer’s proffered reason – and more specifically, that the plaintiff can rebut such reason by showing how the policy works in practice.  Finding that the plaintiff offered sufficient evidence to sustain a claim of discriminatory treatment and her claims should not have been dismissed as a matter of law, the Court returned the case to the lower court for further proceedings.

 

It is worth noting that this opinion was not unanimous.  The dissent, which would have upheld the light duty policies as being “neutral,” castigates the majority for “craft[ing]…a new law that is splendidly unconnected” with the PDA.  The dissent argues that the majority’s interpretation – that the PDA requires employers to refrain from adopting policies that impose “significant burdens” upon pregnant women without “sufficiently strong” justifications – is pure invention, not grounded in in the PDA or legal precedent.

 

Practical Impact of the Ruling

 

The Supreme Court majority’s decision recognizes that the PDA does not require employers to ensure that pregnant employees receive preferential treatment as compared with other employees, but the standard devised by the majority appears to require just that.  In addition, the Court effectively has created a new and lower burden of proof for pregnant employees seeking to show that a denial of accommodation is disparate treatment under the PDA; a standard that permits discrimination to be inferred if the employer’s justification for a policy is not “sufficiently strong” to impose the burden on pregnant workers. We note, however, that because of the expansion of the ADA to include temporary conditions, such as pregnancy-related conditions that substantially limit a major life activity, employers will be subject to a reasonable accommodation obligation under the ADA for pregnant employees – and that the ADA’s mandate does not require consideration of whether such accommodations have been provided to other, non-pregnant employees.

 

Article courtesy of Shawe Rosenthal www.shawe.com

Handling Suspected Employee Drug Use

By Your Employee Matters

A problem faced by everyone from Highway Patrol Officers to employers is what does it mean to be “under the influence “and how can you test for it? Unlike alcohol, no breathalyzer can be used. At least not yet. All you can determine is marijuana is in the bloodstream (and it can last up to a month). Authorities are trying to establish a threshold for determining intoxication. Given this difficulty, how does an employer handle a potential issue where an employee is suspected to be using illegal drugs?
In most states you would want to have “just cause” or reasonable suspicion prior to accusing or testing an employee for marijuana use. In some states you are still permitted to do random testing. Either way, nothing bars you from discussing observed behavior in the work place. Exercise caution as to the business necessity, if a prescribed medication may be the cause, as this can be covered under the Americans with Disabilities Act (ADA).
Reasonable suspicion is not merely rumor or speculation but rather based on specific, objective facts and rational inferences from observing an employee’s behavior. Specific objective facts and rational inferences drawn from those facts must justify reasonable suspicion. Evidence sufficient to justify reasonable suspicion need not rise to the level of full probable cause. This may include marijuana on the breath, lapses in performance, inability to appropriately respond to questions, and physical symptoms marijuana influence.
Indications of marijuana use include, but are not limited to, the following signs:

  • Odor of marijuana
  • Slurred speech
  • Red eyes
  • Pupils dilated or constricted, or unusual eye movement
  • Lack of coordination
  • Weariness, exhaustion, sleepiness
  • Frequent breaks outside of the building

In reference to testing for substances based upon this, even with an accumulation of facts and rational implications to be used for conducting a “reasonable suspicion” test, it can be dangerous for the employer to order an employee to submit to drug testing. It is wise to have two separate witnesses to the behavior, including a supervisor; to have all supervisors trained to detect signs of usage (this does not have to be a certified training); and to escort the employee to and from the lab involved. Important to note is that the employer should have a substance abuse plan and policy in place before taking any such action related to testing.

To learn more about medical marijuana use in your state please go to your Comply state law section.

 

How Do You Maintain a Drug-Free Workforce in Marijuana-Legal States?

By Your Employee Matters

First it was just for “medicinal” use. Now it’s expanding to “recreational” use. Either way it is causing headaches for employer in pro-marijuana states. 23 U.S. states have legalized medical marijuana, with Colorado and Washington voting to legalize recreational marijuana in 2012 for those 21 and older. Voters in Oregon, a state which allows medical marijuana use, rejected recreational use in 2012. You can see a list of these states at http://medicalmarijuana.procon.org/view.resource.php?resourceID=000881
The question is how do these statutes affect employers? Answer is it depends on the state. The Colorado law states that “nothing in this section is intended to require an employer to permit or accommodate the use, consumption, possession, transfer, display, transportation, sale or growing of marijuana in the work place or to affect the ability of employers have policies restricting the use of marijuana by employees.” The Washington statute does not mention using marijuana in the employment setting. Connecticut’s law bans employers from acting against workers who use medical marijuana off-duty.
Federal law prohibits marijuana use, whether medicinal or recreational. The Department of Transportation does not accept medical marijuana for medicinal use. Since marijuana is illegal under federal law, institutions that receive federal funds will still be subject to testing consistent with the federal Drug Free Workplace Act.
The handful of court decisions interpreting these laws have come down on the side of the employer. They can discipline, terminate, or not hire employees who test positive for marijuana, even if properly used under state law. However, it will be interesting to see how these laws are interpreted either by way of state regulations or court decisions. In a state like Connecticut, where you can’t fire somebody for non-workplace use, what if somebody smoked a ton of weed one evening, and they come to work fuzzyheaded, would an employer have the right to test them? Or suppose they smoked on the way to work or during a break on their “own” time? There are no definitive answers to these questions and there may not be for years.

 

Editors Column: Thinking about Training

By Your Employee Matters

I read with great interest Training Magazines Top 125 in 2015. Here’s what I noticed:

 

  1. Award-winning companies spend an average of roughly 6% of payroll on training. For a $40,000 a year employee that’s roughly $2400. Which is more than twice the normal training spend of $1200 according to Association for Training and Development.
  2. Online training has now moved to a 50-50 position with classroom type training. This trend will continue for years to come as the cost of delivery lowers and quality improves.
  3. Successful training companies do three things: they conduct employee satisfaction surveys, help employees create competency maps, and tie management compensation to development of their direct reports. Rocket science – find out what people need, help them navigate a road to get it and make sure the managers support their journey.
  4. Two words that express what leaders most want from training: Value and an ROI
  5. The goal of any training is to change behavior that increases productivity and job satisfaction.
  6. Training succeeds where it is relevant, timely, and immediately applicable
  7. It is the learner that must be placed at the center of any training program or system
  8. Active learning involves role-playing, gaming, team-based, interactive, collaborative
  9. The greatest training budgets will be created by industry disruptors, innovators, and continuous improvement freaks
  10. All companies can do a better job of managing their compliance training. Both management and rank-and-file employees must undergo sexual-harassment training, diversity training and conflict resolution. Most workplaces have some safety training concerns that need training as well.
  11. Training programs do best where they have high completion rates, training adapted to various learning styles, where the training creates a desire for additional training, where it comes with coaching, and where it is active.
  12. You can measure success in terms of both quantity and quality of production, customer satisfaction, reduced errors and accidents, and other relevant benchmarks
  13. You can encourage training by branding your effort, creating the awards and rewards, contests, branding, etc.
  14. Not all employees should be trained equally. All employees should get basic compliance training but then employees should be trained in proportion to the value they bring to the company. Someone with twice the salary should have twice the training budget, if not even more. The most important employees to train and retain are your winners.

 

George Gilder wrote we are in a Knowledge Economy. Fact is: to earn and retain we have to train, train, train!

 

One more reason to take full advantage of ThinkHR Learn.

The Sad Reality of “Post Education” Learning

By Your Employee Matters

The vast majority of employees don’t educate themselves after their formal schooling ends. We even use the term “post-education” as if we are somehow done with learning. Ask yourself a simple question: how many of your employees have been willing to spend even $100 over the last year to improve their education? Chances are very few. The point is this: if you don’t put employees into a formal training program the odds are they won’t train themselves…and become more valuable in the process.

 

According to the Pew Foundation most Americans read less than five books per year with few of those books related to business acumen. (Just look at the top selling books on the N.Y.Times best seller list or on Amazon). Yet the graph below makes it abundantly clear that to earn more you have to learn more. There is a widening gap in income levels and it is primarily related to one’s education.

 

The sad reality is that left to their own devices most employees would do little or nothing to further their education. This means the only viable solution places them into a system where continuous learning is part of the company culture. We’ll talk about surveys in a future article but what you think the response would be if you surveyed your employees as it relates to their “voluntary” education?

Book readership according to a Pew Foundation Study. To train your employees take a look at ThinkHR Learn.

Participate In The “Interactive Process” To Impasse

By Your Employee Matters
Given the EEOCs aggressive disability stance, employers are encouraged to engage in the interactive process until it is no longer possible and/or no longer reasonable.  A recent decision issued by the First Circuit Court of Appeals in EEOC v Kohl’s Department Store illustrates why this tip is important.
Facts of the case:
The situation at issue in the case should be fairly familiar.  National department store chain Kohl’s employed Pamela Manning as a sales associate.  In January 2008 Ms. Manning transitioned from part time to full time (36-40 hours per week), “work[ing] predictable shifts which usually started no earlier than 9:00 a.m. and ended no later than 7:00 p.m.”  However, in January 2010 Kohl’s restructured its staffing system nationwide.  As a result, Ms. Manning’s schedule became hyperkinetic.  Like other full time sales associates who were required to work two night/evening shifts per week, Ms. Manning’s schedule “became unpredictable” and included a number of “swing shifts” (defined as a night shift followed by an early shift the next day).
In March 2010 Ms. Manning told her supervisor that this schedule “was aggravating her diabetes and endangering her health.”  The supervisor requested a medical note and Ms. Manning provided one signed by her endocrinologist.  The doctor reported that working irregular hours contributed to high glucose levels and recommended that Ms. Manning work “a predictable day shift (9a-5p or 10a-6p)” so she could better manage her condition and treatment.
Upon receipt of the information, store manager Tricia Carr conferred with Kohl’s corporate HR department, which instructed the store manager that Kohl’s could grant the “no swing shift” request but could not guarantee that Ms. Manning would not work nights.  Ms. Carr met with Ms. Manning on March 31, 2010 to discuss her request in more detail.  At the meeting Ms. Manning (according to her later deposition testimony) clarified that she wanted a predictable day shift schedule: “I was asking for a midday shift, what I had before, the hours that I had before [the departmental restructuring].”
Ms. Carr informed Ms. Manning that a day shift schedule would not be possible.  The discussion ended there.  “Manning became upset, told Carr that she had no choice but to quit because she would go into ketoacidosis or a coma if she continued working unpredictable hours, put her store keys on the table, walked out of Carr’s office, and slammed the door.”  Ms. Carr followed Ms. Manning to the employee break room, “attempted to calm Manning down and requested that she reconsider her resignation and discuss other potential accommodations.”  Ms. Manning refused.  Two days later she contacted EEOC.  On April 9, 2010 Ms. Carr called Ms. Manning and again asked her to reconsider her resignation and return to talk about accommodations.  Ms. Manning again refused.
Kohl’s prevailed in litigation.
EEOC brought suit on Ms. Manning’s behalf in the United States District Court for the District of Maine.  The agency asserted that Kohl’s failed to provide reasonable accommodation in violation of the Americans With Disabilities Act.  The district court granted summary judgment for Kohl’s.  Although it found Ms. Manning to be disabled and to be able to perform the essential functions of the job with or without accommodation, the district court concluded that that Ms. Manning “had failed to engage in an interactive process in good faith.”
EEOC appealed this decision to the First Circuit Court of Appeals.  The three-judge panel considering the appeal affirmed summary judgment for Kohl’s by a 2-1 margin.  The majority observed that the interactive process is an informal bilateral dialogue between the employee and the employer for the purpose of discussing “the issues affecting the employee and potential reasonable accommodations that might address those issues.”
In this case it is clear that Kohl’s and Ms. Manning were involved in the interactive process.  It also is clear that the process stopped at some point.  On this point, the First Circuit majority concluded that Ms. Manning was responsible for the breakdown of the interactive process: she left the March 31, 2010 meeting; she confirmed her resignation when Ms. Carr followed her to the break room; and she rejected the April 9, 2010 invitation to reconsider resignation and resume the interactive process.
“We must emphasize that it is imperative that both the employer and the employee have a duty to engage in good faith, and that empty gestures on the part of the employer will not satisfy the good faith standard.  If an employer engages in an interactive process with the employee, in good faith, for the purpose of discussing alternative reasonable accommodations, but the employee fails to cooperate in the process, then the employer cannot be held liable under the ADA for a failure to provide reasonable accommodations.”
Consistent with this, the appellate court upheld the lower court’s summary judgment order.
EEOC subsequently asked the three-judge panel to reconsider its decision and asked the full First Circuit to review the decision.  However, on
February 13, 2015 the First Circuit denied these requests.
The HR Tip:
The First Circuit decision affirming summary judgment was 2-1.  The dissent did not believe that Kohl’s had done enough during the March 31, 2010 meeting, before Ms. Manning stormed out.  In particular, Ms. Carr did not assure Ms. Manning that it would be able to grant her request for no swing shifts.  In the dissenting judge’s opinion, this should have been enough to allow the case to go to a jury.  While the majority obviously disagreed, it is undeniable that this was a close case (the majority even described the initial response by Kohl’s as “ham-handed”).
What carried the day for Kohl’s was the extra effort to restart the interactive process.  Ms. Carr attempted immediately after Ms. Manning stormed out of the room to convince her to come back to the table.  Further, Ms. Carr telephoned Ms. Manning nine days later and asked her again to reconsider.
The lesson for employers is simply this: engage in the interactive process until it is no longer possible and/or no longer reasonable.  Kohl’s did that here; it pushed for interaction until Ms. Manning made it clear that she wanted no part of it.  Thus, continuing the process at that point was no longer possible.
If Ms. Manning had accepted the invitation to re-engage, then the obligation would have been on Kohl’s to participate in the process fully.  That process may have led to the conclusion that reasonable accommodation was possible; it also may have led to the conclusion that no reasonable accommodation was possible.
Article Courtesy of the Bullard Law Firm http://www.bullardlaw.com/