Your Employee Matters

This is the “spiritual” season. What does it mean to be spiritual at work? To begin with, there’s a distinction between being religious and being spiritual. Religion is, of course, a way that we interpret our spirituality. It’s OK to communicate your religious beliefs, but only if you do so in a way that does not proselytize, intimidate, or constrict those who don’t see eye-to-eye with your religious beliefs.

Spirituality is a broader and more encompassing notion. You can be spiritual without being religious, and as presented in the daily headlines, many people practice their religion in a way that is far from the common notion of “spiritual.”

For me, spirituality at work means following these precepts:

• Show extra caring – It’s very hard to show that you care when you’re running 75 miles per hour – and who isn’t?! One way to show that you care is to stop running for a few minutes and just “be there” with someone: Be a fellow employee, subordinate, client, vendor, etc.
• Control less and inspire more – All great spiritual teachers teach through the use of stories. Today’s spiritual leader or boss will be an excellent story teller too. Since the “performance approach” has found its demise, the alternative is to inspire people toward greater productivity.
• Identify the greater meaning in the work you do – All of us run 75 miles per hour with blinders on. Whether we realize it or not, our activities have a “precessional” impact. For example, I had a client who was so focused on how they could be more customer-friendly that they never engaged their customers in the conversation. Once the employees fully understood the impact their work had on their customers (learned primarily through customer stories) they realized the deeper meaning behind the work they do every day.
• Be open, wide open – This is perhaps the most emotional time of the year. Hearts are wide open. Hopefully we allow our minds to be open as well. What are you and others feeling at your workplace?

Most people express a need to address their spiritual side. If we ignore this need in the workplace, we never address the whole person. If we don’t address the whole person, we can’t expect whole productivity. We run the risk of losing to competitors who do.

The holidays are a great opportunity for bring in spirituality. It is all about the heart: About connection, caring, and memories. Here are a few suggestions for getting the holidays right:

• Try not to run right through them. Everyone knows how stressful the holidays can be. Make a conscious effort to keep them simple and reduce unnecessary stress.
• Helping employees connect with each other through the holidays and beyond, not just at the annual holiday party. Have a potluck lunch where employees bring meals representative of their holiday traditions. Ask them to share some of their favorite holiday stories. Ask them to help decorate the company office.
• Be inclusive. Allow all employees to celebrate the holidays that are meaningful to them.
• Maintain the holiday spirit within yourself, just like old man Scrooge did when he got his wake-up call. That means you’ll be gentler, more caring, and more giving.
• Give together, whether it’s jointly contributing blood to the blood bank, serving a Thanksgiving meal, supporting a child care facility, or whatever you can do.

Every employer wants to, and should, keep confidential information just that. In an effort to do so, companies use employee handbook provisions, contracts, passwords and access codes, locked file drawers and so on. What many employers forget is that because of the breadth of these protective documents, any employer can run up against the National Labor Relations Act Rule which allows employees to discuss with the wages, hours and other terms and conditions of their employment. As the NLRB stated in a recent case, “The ultimate question in these cases is whether employees reading these rules, would reasonably construe the rule as precluding them from discussing their terms and conditions of their employment with other employees or a union or that they reasonably understand that the rule was designed to protect their employer’s legitimate proprietary interests.” As the board has further stated, “It makes no difference whether the employees were asked not to discuss their wage rate or ordered not to do so. Nor does it matter if the rule was unenforced… In the absence of any business justification for the rule, it is an unlawful restraint on the rights protected by Section 7 of the Act and violated by Section 8A.”

Learn more about “protected activities” here.

Employers continue to be faced with military personnel coming back from active duty, whether fighting wars or battling hurricanes and other natural disasters. Last year a court ordered Target Corp. to pay nearly $1 million in damages for retaliating against a National Guardsman who complained about being demoted when he returned from active duty. A graduate of West Point, James Patton served six years in the Army before retiring as a captain in 2001. After the Sept. 11, 2001 terrorist attacks he joined the Oregon National Guard. Patton had been working for Target since the summer of 2000 and was employed as a group leader at the company’s distribution center in Albany, OR. After returning from a two-week term of active military duty with the National Guard in 2003, Patton was told he had been demoted.

He sent an e-mail to co-workers at other Target warehouses informing them of the demotion and directing them to contact his successor. Patton also contacted an employer support representative from the Oregon National Guard to help convince Target to reinstate him to his prior position.

In mid-July 2003, Target fired Patton, saying his e-mail to co-workers was disruptive and violated company policy.

Patton testified at trial about his treatment, the timing of his National Guard training and his demotion on the day he returned from active duty. He told the jury that after his supervisors demoted him, they told him to take a week off. Patton said that one human resources official told him that the company thought he would quit after being demoted. Target contended that it does not discriminate on the basis of military service and has a strong history of supporting employees who are veterans, reservists, or members of the National Guard. Several of Patton’s supervisors testified that both his demotion and termination were based on legitimate personnel reasons.

However, the jury ultimately found that Target officials retaliated against Patton for asking the National Guard to intervene. They awarded him $84,970 in lost wages, other economic damages and non-economic damages. The jury also ordered Target to pay $900,000 in punitive damages. Read the entire opinion here.

Here’s the point: This is a serious exposure to the company that doesn’t handle things right! The DOL has issued a great FAQ on the combined FMLA/ USERRA obligations.

Family caregiver bias claims have sharply risen in recent years. This type of claim has increased by 400% during the past decade. A big reason is that younger men and women entering the workforce expect to spend more time with their families and less time in the office.

The Equal Employment Opportunity Commission has issued guidelines addressing this issue. Although the agency emphasized that it didn’t intend to create a new category of protected workers, it did provide 20 examples of caregiver (also known as family responsibilities) discrimination. The examples address everything from stereotyping during the hiring process to the hostile work environment that can result from stereotyping mothers or fathers. These guidelines signal the commission will be more aggressive in investigating these claims.

The most common example of caregiver discrimination occurs when a women either informs her employer she is pregnant or gives birth to a child, and then finds her workload and responsibilities decreased – commonly referred to as being put on the “Mommy track.” This happens because employers wrongly assume that a pregnant woman or new mother is no longer devoted to her work. Men who file these claims usually make the opposite argument – that they faced discrimination against for not following gender stereotypes. For example, a father might take some time off work to care for his children, and when he returns he is put on rotating shifts so he can never set up regular child care, forcing him to quit.

A caregiver or family responsibilities claim must be tied to another type of discrimination because “caregiver” is not a protected class of worker. Instead, workers must rely on such laws as the Americans with Disabilities Act (for example, needing time off to care for a disabled child) or Title VII (perhaps tying the claim to gender discrimination). Claimants can also use a variety of state law claims, including state equivalents to the federal discrimination statutes, and common law claims such as wrongful discharge, breach of contract, or intentional infliction of emotional distress.

A handful of states have enacted laws that address caregiver discrimination. The District of Columbia, for example, has an ordinance protecting workers from family responsibilities discrimination, and similar legislation is pending in California. In Alaska, a more limited statute protects workers from discrimination based on parental status. A similar executive order covers federal workers and contractors.

Employer training is the key to reducing family responsibilities discrimination and lawsuits. The commission’s new guidelines make it clear that employers must focus on the job, not family or kids. Employers are advised to avoid those issues and stick to the job description, both in interviews and in conversations. Employers shouldn’t assume a female employee can’t handle the demands of motherhood and a full-time job.

Read Questions and Answers about the EEOC Enforcement Guidance on Unlawful Disparate Treatment of Workers with Caregiving Responsibilities.

Union employees of a poultry processing company are not entitled to compensation under federal law for time spent putting on and taking off protective clothing, according to a recent federal appeals court ruling.

This topic continues to develop in court rulings around the country. For example, a contrary ruling on this issue came out earlier from another federal appeals court.

In the most recent case, the employer compensated workers from the time chickens to be processed reached the production line. Employees were paid based on when the first and last chickens reached the line.

The workers were required to wear various articles of protective clothing, which they had to put on before working on the production line. They had to remain after the production line time ended to take off the protective gear.

The court said the federal Fair Labor Standards Act did not include “hours worked” for time spent changing clothing at the beginning and end of each workday, when this time was excluded from measured working time under the collective bargaining agreement. (The CBA was the main factor in the analysis).

Read the DOL advisory on “hours worked.”

Note that state wage and hour laws might also affect this issue. For example, California employers should look at sections 46 and 47 of the Wage and Hour manual.

Jury Verdict Research has just released its Jury Awards and Statistics. It’s not a pretty picture. The median award in 2007 came to $250,000, up from $192,000 in 2006, representing an all-time high. Nearly one in five verdicts (18%) came in between $100,000 and $250,000, 14% averaged between $250,000 and $500,000, while 22% came in at more than $1,000,000, the highest percentage ever! Discrimination awards (based on race, sex, and disability) jumped from a low in 2006 of $247,500 to $252,000 in 2007.

The probability of a plaintiff’s winning a verdict in 2007 came to 71%, up from 56% in 2006. The probability of a plaintiff verdict was even higher in state cases at 66%, up from 55%. One bright lining: the median settlement for 2007 was $77,875, a reduction from $85,000 in 2006. The report contains many more statistics, as well as noteworthy employment practices awards.

Here’s the point: In today’s tightening economy the last thing you can afford is an employee lawsuit! Make sure that you have your compliance act together and purchase Employment Practices Liability Insurance (EPLI).

My workshops stress the importance of internal branding. I discuss how you can use acumen learned in the field of marketing and turn this inward to motivate, engage and inspire your employees more effectively.

In a recent issue of One Look magazine (a great publication for the advertising community), I highlighted these words in the issue:

• Fresh
• Buzz
• Integration
• Immersion
• Experience

These words lie at the forefront of marketing to clients and customers – which means that they should also be at the forefront of the marketing efforts to your employees. How well would you say that the employee experience captures these ideals? I can hear the chorus now – “Come on Don, we’re a manufacturing firm, a CPA office, a small retailer, etc. How can we expect to create this type of excitement?” My answer to you is this – if you don’t find a way, I guarantee that sooner or later you’ll be out of business. Just as retailers who don’t capture the essence of these phrases go out of business from the outside, companies that don’t capture the essence of these phrases will go out of business from the inside. It’s a choice.

I’d recommend working with your marketing team. Ask your employees how you can create some buzz and make things fresh. Change around the furniture, paint the walls, enhance the lobby, get your employees kids to do some drawing for you – in short, make things fun. If you do so, your work experience will be richer and so will your bottom line.

Use this chart to make sure you get the process right. If you have any questions, please contact the HR That Works Hotline.

America is in a financial mess that includes many, if not most, of your employees. According to research published by the Employee Benefit Research Institute (EBRI), the AARP, and Schwab, here’s the shape we’re in:

• Nearly one in five surveyed workers (18%) was very confident in 2008 about having enough money for a comfortable retirement. This compares to 27% in 2007.
• One third (33%) of surveyed workers said they were very confident or somewhat confident about having enough money for a comfortable retirement — despite having saved nothing.
• Nearly half (47%) of surveyed workers in 2008 said they have done some sort of calculation of their retirement needs; 44% of households have changed their savings and spending behavior after performing such a calculation.
• Seven in ten pre-retirees surveyed (71%) said they want to work in retirement — regardless of whether they need to financially.
• Two in five of those surveyed (40%) worry that they’ll have to contribute to their parents’ finances; more than one in four (26%) worry that they’ll have to support a sibling.
• Seven in ten of Americans surveyed (70%) would like their employer to provide professional advice on saving and investing.
• Parents themselves acknowledge they aren’t passing down lessons on financial education, giving themselves a D+ grade for talking to their own kids about managing money.
• Older Americans surveyed say the most important lessons parents can teach their children about saving and investing are:
  • Live within your means (69%)
  • Begin saving at an early age (65%)
• Only one in four Americans surveyed (25%) say they clearly understand how Social Security works, and only 11% say they understand Medicare.

Here’s the point: Your employees are stressed and need financial education. We encourage HR That Works users to do a “lunch and learn” session using the June 2008 webinar with Dave Ramsey’s business trainer, George W. “Coach” Campbell, OVEREXTENDED – A Special Program on How the Personal Financial Stress of Your Employees is Impacting Your Business.

According to former America’s Cup Captain and Oxbow Corp President Bill Koch, “The problem of competition is primarily a management problem.” According to Koch, these guidelines provide steadfast reminders of the dynamic impact of the relationship among teamwork, technology, and talent:

• Develop team players according to the 80/20 rule: 80% attitude, 20 % talent.
• Management’s job is to keep the team focused, not perform subordinates’ jobs.
• It’s the team that wins. Management must be part of the team, together with customers and suppliers. Team members must have compatible goals and agendas.
• Everyone is equally important. The only ego that counts is the ego of the team.
• Together with teamwork, technology offers the most effective tool to achieve your organization’s goals. Technology can be especially effective when used in areas in which others are convinced that it doesn’t apply. This is one way to make tremendous gains over your competitors.
• Always improve. Mistakes are fine as long as you learn from them, and you “don’t bet the farm.”

That’s timeless wisdom for any team.